When I go in the 'liquify'' tool the image turns completely gray in Phoothsop 2021 on Windows 10

[Adi5C13]

when I go in the ''liquify' tool the image turns completely gray, I don't know anymore how I can fix this, anyone can help me please?

Every time I try use this tool, this happens:

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using?

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. If it helps, you can check: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj