• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

where to get additional support

Explorer ,
Jan 15, 2021 Jan 15, 2021

Copy link to clipboard

Copied

This is site is staffed by volunteers, who contribute time and knowledge. I appreciate that. But where do you turn with a persistent problem that isn't resolved here, by the volunteers? Do I need to contact a specific support page or call or email, or do I have to hire someone?

 

Any guidance much appreciated.

Views

218

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jan 15, 2021 Jan 15, 2021

image.pngexpand image

 

https://helpx.adobe.com/content/dam/help/en/support/programs/enterprise-support-programs/jcr_content/main-pars/download_section/download-2/premier_support_datasheeteversion.pdf

 

Do you want to be a dog chasing its tail running around in a circle?

 

The best you can do is use chat and ask for higher level tier support and ask for an human agent.  Adobe support is not what it should be and they make what support there is hard get to an use. Like this link  https://helpx.adobe.com/contact.html 

...

Votes

Translate

Translate
Adobe
Community Expert ,
Jan 15, 2021 Jan 15, 2021

Copy link to clipboard

Copied

image.pngexpand image

 

https://helpx.adobe.com/content/dam/help/en/support/programs/enterprise-support-programs/jcr_content...

 

Do you want to be a dog chasing its tail running around in a circle?

 

The best you can do is use chat and ask for higher level tier support and ask for an human agent.  Adobe support is not what it should be and they make what support there is hard get to an use. Like this link  https://helpx.adobe.com/contact.html 

 

Only Adobe can fix Adobe code.

JJMack

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 23, 2021 Jan 23, 2021

Copy link to clipboard

Copied

LATEST

Thanks, JJMack.  I suppose if you have a tight hold on the market you don't invest a lot in customer service or support.  To foist the whole business off to a comunity of volunteers may save some money but it does them no credit. As soon as I can find the time I'll start with the link you provided.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines