Why does Adobe Photoshop CC need to access keystroke monitoring?

New Here ,
Dec 19, 2019 Dec 19, 2019

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Hello, 

 

Got a message today when closing Photoshop CC (MACOS) asking to allow Adobe to monitor all keystrokes made on my machine even the ones made on non-Adobe apps. Why does Adobe need to know what I do on my computer all the time? 

What an invasion of privacy!

 

thanks

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Adobe Community Professional , Dec 19, 2019 Dec 19, 2019

This is probably not a direct invasion of privacy. 

macOS has been tightening security requirements for applications, and many Mac applications using certain features (especially related to Accessibility) have been affected. For example:

Keystroke Receiving - Why are apps asking for this?

 

It's also similar to this issue:

Why do Adobe apps want to access my Contacts or Calendar?

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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First I've heard of it. I've never seen that message on my Mac. What made you think the request was from Adobe?

 

Can you take a screenshot next time and post it here?

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New Here ,
Jan 22, 2020 Jan 22, 2020

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I just got and denied it.

 

Screenshot 2020-01-23 at 07.44.26.png

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New Here ,
Jul 04, 2022 Jul 04, 2022

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Hi, I. have just got that same message today after my Adobe Photoshop crashed. hadn't come up prior to that.

Is it a legitimate request?

Screen Shot 2022-07-05 at 12.40.12 pm.png

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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That is not from Adobe. You may have something more nefarious installed on your machine posing as Adobe.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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LEGEND ,
Dec 19, 2019 Dec 19, 2019

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Can you post a screen shot of this message please? I'm assuming you are using CC2020 on Catalina. Also, did you install any plug-ins?

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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This is probably not a direct invasion of privacy. 

macOS has been tightening security requirements for applications, and many Mac applications using certain features (especially related to Accessibility) have been affected. For example:

Keystroke Receiving - Why are apps asking for this?

 

It's also similar to this issue:

Why do Adobe apps want to access my Contacts or Calendar?

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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Thanks Conrad. I get it now. Another of Catalina's security features which is affecting lots of apps, not just Adobe.

 

I cannot find any clear explanation of what specifically triggers this request, its effects or how maliciously the request should be viewed. Plenty of speculation but no official explanation from Apple that I can find. It just seems to confuse or scare most people who encounter it.

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LEGEND ,
Dec 19, 2019 Dec 19, 2019

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Thanks Conrad_C for the link. It seems that at least one cause of this message is using a Bluetooth-connected device for custom gestures, scrolling etc. Conceivably if Apple had said "This application wants to read input from a Bluetooth-connected device" it would have seemed less threatening... 

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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Yes, it's a challenge on iOS as well. The intentions are good — to make us more aware of how applications use our device’s connections, data, etc. But on both macOS and iOS, the alerts are often not specific enough for most users to figure out what to do.

 

For example, an iOS app might trigger the Bluetooth warning. Depending on the application, it might need Bluetooth to connect to a stylus or a speaker (OK by me), or maybe it's a store app that only needs Bluetooth to connect to beacons inside retail stores for tracking and to send offers to your phone (I don't need that). Especially if it's a new app that we don’t know well, we often don’t know enough about how the app works to make that decision.

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Adobe Community Professional ,
Dec 20, 2019 Dec 20, 2019

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>> Especially if it's a new app that we don’t know well, we often don’t know enough about how the app works to make that decision.

 

So, to answer the original question in this discussion, why does Adobe software need to receive keystrokes? I'd be inclined to click Deny. What effect would that have?

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LEGEND ,
Dec 20, 2019 Dec 20, 2019

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Based on what I have read, but not tested, and reported above (1) the things you are blocking are related to Bluetooth more than to keystrokes - though a Bluetooth keyboard would give permission for keystroke monitor and Apple evidently consider this the worst case (2) you may be blocking custom gestures, scrolling etc. through any Bluetooth input device. If you don't have a Bluetooth input device, then it may be a different issue than the one described.  If you decide to block, do let us know what goes away. If you have a Bluetooth input device, please let us know what it is.

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