Why has my cursor started to disappear when using my Wacom tablet?

[davidc1815]

I am making a picture with the Art History Brush tool using a Wacom Intuos Pro tablet and classic pen...the tablet has the latest drivers.

When I touch the screen using the mouse, the pointer and brush shape is fully visible.  But when I use my digital pen to touch the screen, the pointer is invisible...BUT...brush strokes still appear even though I cannot see the tip making them.

I have never seen this before.  I'd be grateful for ideas on what I am doing wrong.  Probably, something simple.

I am using a Dell XPS15 9550 laptop which has 32Gb ram and all ssd storage.  I use an Nvidia graphics card with Photoshop (latest edition) with the latest Nvidia drivers.  The only big change recently was that I updated my W10 64bit OS to 1903 yesterday.  No problems with this I am aware of.

Here's the thing...when I use the tablet and digital pens in Corel Painter 2019, there is no problem.  The cursor is visible and behaves normally.

I'd be grateful for advice with this

David

[davidc1815]

Aha! The answer turned out to be to UN-select "Use Windows Ink" in the Wacom driver. Incidentally, until I did this, the digital pen cursor would not show up anywhere except Corel Painter. It would move icons on the desktop but invisibly.

David

[davidc1815]

....but now, the Wacom cursor will not show up in Corel Painter applications.   That's a nuisance......

[davidc1815 · Accepted solution]

...In the Wacom driver, Uncheck Windows-Ink for Photoshop, check Windows-Ink for everything else.

David

[mtompkins84]

Windows ink takes away pressure sensitivity, I wouldn't advise turning that off.

[davidc1815]

...but if I cannot see the cursor, pressure sensitivity is not going to be much use.

[schreiberv55930755]

Same problem here on a my Intuos 4 Pro (2017) on Razer Blade 15 (also NVidia graphics), & newest Photoshop. I haven't used my Wacom in a while now the cursor turns invisible, whenever I hover the pen over the tablet. Appears back again, once I move the mouse.

Turning off Windows ink is not a solution, because without pressure sensitivity, I might as well use my mouse. Although Windows Ink is a nuisance too, with the terrible long-press circle... I have to say, it is very frustrating to encounter the same problems over and over again with Wacom. 😞

[schreiberv55930755]

Oh boy.. and here is the link to the posting that explains how to hack pressure sensitivity in PS without windows ink:

Re: Use Windows Ink Issue with photshop CC 2015.

I can verify that it still works on PS CC 20.0.5 (summer 2019)...

[Vragna]

I found a solution to the LONG-PRESS CIRCLE issue: I'd link to the original post, but cannot find it. Shout out to Michael for the solution:

For those also having the issue, I found the solution for me in a conceptart forum.

Going trough the registry was the right approach.

How to open the Registry-Editor: 

Press Winkey + R

In the command line type regedit and press enter.

Navigate to: 

Computer\HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch 

There, change the following parameter from 1 to 3 by double clicking on it and entering the new value.

TouchMode_hold = 3 

You may have to restart any running applications like Photoshop for them to apply the change. 

Hope this helps!

- Michael

[Addy Chan]

I came across the same problem when I updated my computer, but I was able to get the cursor to show back up after pulling up the settings for "pen & windows ink" and checking the box "show cursor" (see image below):

Hope this helps!

[Pinneh]

Thanks Chanahinmon! The newest windows update must have messed up the settings for me. Turning show cursor back on worked like a charm. Typing "Pen Settings" in my windows search got me to the correct screen.

[arcede]

Thank you, this was driving me mad!

So:

1. In Windows 'Pen and Windows Ink' settings: Check 'Show Cursor' (To see your pen cursor).
2. In wacom tablet settings application under the 'Mapping' Tab check "Use Windows Ink" (To get pressure sensitivity).

[mattstix]

Were you able to get a normal mouse cursor by doing this, or the weird diamond / dot thing?

[arcede]

Now that you mention it, it is a weird small diamand / dot thing.

[hinxlinx]

Thanks so much. Pretty careless / "evil" of the tech overlords to keep us on our toes.

[davidc1815]

Chanahinmon - thank you very much! Works excellently and means I can use Windows Ink and get Pen Pressure back. Thanks.

David

[Philip drawer]

i have the same problem, i unselect use windows ink in the wacom driver but this dont work

[Eric5CD5]

I can't toggle the Windows Ink checkbox in Wacom Properties; it unchecks itself automatically when I close the app.

Intuos 4, windows 10