Why login nearly every day

[Herbert5EA8]

Almost every day I am asked to log into my Adobe account with a username and password. I have had a prepaid account for 2 years, paid for 1 year in advance, it runs until July 2022. Why do I have to log back into my photoshop almost every day. Not much effort, but that's so stupid. Adobe must be able to see that I have a valid account and have paid. My son also has Photoshop, LR, etc., he pays monthly, he has NEVER been asked to log into his account again. Where's the difference ????

Windows 10, 

[Sahil.Chawla]

Hi there,

That's not a typical experience. You just need to login once and the Creative Cloud app should be able to check your subscription status. Could you please let us know which version of Photoshop you're on? Has this started happening recently? And have you tried any troubleshooting steps at your end?

Regards,
Sahil

[Paul28423236t9dg]

I have the same issue.  Every day i have to log in sometimes more thane once.

[jane-e]

@Paul28423236t9dg 

Try the advice from David Creamer. 

[Creamer Training · Accepted solution]

If you have the Creative Cloud app, try logging out of the app.

Use Adobe CC Cleaner to remove your ID Credentials.

Log back into your Cloud app.

[Herbert5EA8]

Hi, David. Thanks for the advice. I did exactly that. Photoshop and Lightroom are now running again. Unfortunately the error is not fixed. It has gotten worse, now I have to log in with my username and ID EVERY time after starting the PC and calling up the programs. I think it's up to Adobe. It's not a big hassle, but it's annoying. Too bad, your advice sounded so promising.

Herbert Rulf

[Herbert5EA8]

Hi David,
As already written, I implemented your advice and nothing changed at first. However, the problem hasn't occurred for a few days now, I'm no longer prompted to log in with my e-mail address and user ID every time I start Photoshop. So the "repair" you recommended seems to have been successful, albeit a few days late.
Anyway, the problem seems to have been solved and I'm glad for the help here in the community.

Thank you very much.

Regards

Herbert

[Herbert5EA8]

Hi Sahil,
Thank you. I also think that this is not normal. I use Adobe Photoshop version 23.1.1. The problem also occurred with the previous versions, first occasionally, then more frequently, then almost every day.
Then I implemented David Creamer's tip and initially nothing changed. However, the problem has not occurred for a few days now, I am no longer prompted to log in with my e-mail address and user ID every time I start Photoshop. The "repair" recommended by David seems to have been successful, albeit with a delay of a few days.
Anyway, the problem seems to have been solved and I'm glad for the help here in the community.

Regards

Herbert