Why my Photoshop Generative Fill stuck on loading

[Foo31171123d03a]

Like the screenshot above, the Generative Fill function stucked at loading and didn't show any result for it

Is there any solution for that?

[jane-e]

@Foo31171123d03a 

Which Adobe application are you using? Firefly? Photoshop? Illustrator? 

You posted to Using the Community (for questions about the forums), and we can move your post for you.

Jane

[Foo31171123d03a]

Thanks for the info! I'm using Photoshop

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Foo31171123d03a]

Alright thanks a lot for your info, I'll do that in future! 

[Kevin Stohlmeyer]

@Foo31171123d03a if on a PC - check your Windows Defender firewall settings to make sure PS is listed and allowed.

[Foo31171123d03a]

I'm using macbook but thanks for your help!

[NellPSmage]

Yes , everal of us are also having the same issue . I was in discord of 100 + peers and we have over 10 ppl having the same issue here . We had no issue like this , it just happened in the last 7 days or so . 

And no , it is not related to antivirus and other window firewall as I have double checked to ensure the app is working fine and I did not update my OS recently . 

[Foo31171123d03a]

I also tried uninstall it and install again but same issue having, anyway thanks for your help!

[Dan Ajinuo]

I've answered a similar question here earlier. What comes to mind with this problem is a.) cache issue and b.) RAM/ROM issue. Under "edit" in the topmost option bar on Photoshop (between "file" and "view"), look for "purge" and clear your cache. As for your RAM/ROM, it might be that the generative fill feature isn't responding due to processor limitations. Try to check on your RAM/ROM capacity, clear up a little bit more space in your internal memory, or close other apps/software while using generative fill and see if it makes a difference.

@Kevin Stohlmeyer mentioned about firewall configuration, so you should also check that out if none of those mentioned above works. Another community expert in the other thread mentioned about possible use of VPN services that might stunt the generative AI feature, so be sure to turn them off while working.

Hope this helps!

[Kevin Stohlmeyer]

@Dan Ajinuo VPN is a no go with Generative Fill/Firefly AI.

[NellPSmage]

While I appreciate the suggestion , I have answered this several times . 

This doesn't happen until recently , like the last 4-5 days or so . And both the OP and me aren't even close to maxing out our hardware . And I want to clarify this for the last time , this is NOT related any network or firewall issues , as I have just tested by blocking the app ,  and it blocked all internet access of the app , including neural filters .

ut when I enable it , everything is still working fine , the only feature that is not working AI generative .

Again this only happen in the last few days . Never happen before this , no OS or app update in the last couple of days either. 

P/S : The cache purging doesn't help either . 

[Foo31171123d03a]

Alright! I'll try for this method, Thanks!

[Pamela32884446x0m3]

Hi, please tell me there is a fix to this?? I have been struggling for the last 5 hours trying everything under the sun to get it to work. PLEEEEEEZ let me know if anyone has fixed this??

[Gucci1102]

Hello. Has anyone solved this problem yet?

[Rayan3102193634nl]

Im still having this issue. Can someone help? Thanks

[Kuboptics]

Hey, I might be a bit late to the scene, but I found a fix! Simply switch your internet connection, and you should be good to go. If you're on Wi-Fi, try connecting to a different network or use your mobile data instead. This should allow the image to load and generate properly.