Windows CS6 Serial Number already in use by maximum of two computers

[terry_5316]

Hi everyone. I've searched the forums for an answer to this, but most-- if not all suggest going to your old PC and deactivating it that way.  This is not possible as I have done a fresh install of Windows 11 on my computer, wiping my old installation of CS6.

My account shows only the MAC OS serial number is registered.  When I enter the serial number for the Windows version, I get the "already in use on maxium of two computers" error.   When I check the "Activated Devices" tab on my account, it says I have no activated devices.

Am I just totally out of luck, and cannot use my old license because I don't have the old PC anymore?

I appreciate any help on the subject.

[Ged_Traynor · Accepted solution]

@terry_5316 Adobe have stopped resetting the activation counts, so you are out of look, you can try contacting Adobe support, but I wouldn't get your hopes up.

Type agent in the chatbot to speak to a real person

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

[terry_5316]

Thank you for your response Ged_Traynor.   I've tried getting to a real person in chat by using "AGENT" but apparently talking to a live human is only allowed if you have a paying subscription.  The chatbot is not helpful; it's a whirlpool of circular stupidity.

I am as disappointed as I can be about Adobe's abysmal support and the abandonment of its obligation toward my perpetual license of CS6.  Sadly, I guess its time to abandon Adobe myself and look elsewhere for software that fits my needs.   I understand Affinity is well-liked by many as a Photoshop replacement.

Regards    

[psab]

hi, i am having the same issue, were you able to solve it?

[D Fosse]

See Ged's post above.

The only way to free up one of your two activation slots is to deactivate one of the previous.

That was always the case, but the difference now is that Adobe will no longer reset activations if you have used up both and you can't access the old installation(s).