Your Graphics Processor is Incompatible

[sherrellb22262011]

I keep getting this error, even though I've updated the drivers that I have on the website. The driver software says I'm up to date, and so does the device manager.

I just got a new ASUS laptop and just installed Photoshop for the first time.

What can I do to fix this error that still allows me to use my GPU?

Specs:

Processor 13th Gen Intel(R) Core(TM) i9-13900H 2.60 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID 9F026229-6E89-4A08-AC61-8FEC34A20C47
Product ID 00342-21104-88412-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Error:

Warning: Driver update recommended Fail: OpenCL unavailable Pass: OpenGL available Pass: DirectX available Pass: Direct X feature level 12.2 available, feature level 12.0 required Pass: Above required VRAM (7963 MB of 1500 MB required) GPU Detected: NVIDIA GeForce RTX 4070 Laptop GPU (NVIDIA)

Thank you in advance to anyone who can help.

[davescm]

Which driver did you update to ? I would recommend the Studio driver direct from the NVidia website.

https://www.nvidia.co.uk/Download/Find.aspx?lang=en-uk#

That site shows the latest for your GPU as 546.01 - When installing choose Advanced Options and Clean Install to ensure remnants of the previous driver are overwritten and not retained.

In addition your CPU has an integrated GPU (as do many laptops). In NVidia settings make sure that for Photoshop, the High Performance NVidia GProcessor is selected. More here:

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

Dave

[cray_]

Have a look at this thread, maybe it will help: https://community.adobe.com/t5/photoshop-ecosystem-bugs/opencl/idi-p/14238559