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TipsySassenach
Participant
5月 1, 2021 9:43 午後 UTC
質問

Zenbook 13 UX393 - photoshop won't start

I've just bought an Asus Zenbook 13 UX393 and photoshop & bridge won't run - when starting Photoshop I get the error:

 

"could not initialize photoshop because the icc profile is invalid|"

 

Have googled and tried solutions but nothing seems to be getting this working, can anyone please help?

 

system is Windows 10

このトピックへの返信は締め切られました。

返信数 3

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
5月 1, 2021 10:22 午後 UTC

First try to replace the monitor profile with sRGB IEC61966-2.1. Asus monitor profiles are notoriously bad. I've never heard of Photoshop refusing to open because of a bad monitor profile, but I suppose it could happen if Asus removed the standard sRGB fallback. There has to be some functional monitor profile for Photoshop to work.

 

翻訳
    TipsySassenach作成者
    Participant
    5月 2, 2021 9:56 午後 UTC

    I resolved this in the end by resetting windows to factory installation, the reinstalling Photoshop. Guessing there was some corruption of the ICC profile along the way, but I couldn't get it working without resetting windows. Working now at least!

    翻訳
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    5月 1, 2021 9:59 午後 UTC

    Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
    - https://helpx.adobe.com/creative-cloud/system-requirements.html

    Pay particular attention to Photoshop's new GPU requirements. See links below.
    - https://helpx.adobe.com/photoshop/system-requirements.html
    - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

    翻訳
    Nancy O'Shea— Product User & Community Expert
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