Zenbook 13 UX393 - photoshop won't start

Forum|Forum|4 years ago
May 1, 2021
2 replies
646 views

I've just bought an Asus Zenbook 13 UX393 and photoshop & bridge won't run - when starting Photoshop I get the error:

"could not initialize photoshop because the icc profile is invalid|"

Have googled and tried solutions but nothing seems to be getting this working, can anyone please help?

system is Windows 10

Windows

This topic has been closed for replies.

D Fosse

Community Expert

First try to replace the monitor profile with sRGB IEC61966-2.1. Asus monitor profiles are notoriously bad. I've never heard of Photoshop refusing to open because of a bad monitor profile, but I suppose it could happen if Asus removed the standard sRGB fallback. There has to be some functional monitor profile for Photoshop to work.

T

TipsySassenachAuthor

Participant

I resolved this in the end by resetting windows to factory installation, the reinstalling Photoshop. Guessing there was some corruption of the ICC profile along the way, but I couldn't get it working without resetting windows. Working now at least!

Nancy OShea

Community Expert

Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User & Community Expert

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