Inspiring

Question

How do I remove Photoshop update notification from my desktop?

Forum|Forum|1 year ago
November 8, 2024
15 replies
2000 views

This is something that is really annoying me. Photoshop is now sending me update prompts on my desktop. Even when I close the lightbox window it reappears every day or two. I've tried quitting Photoshop and Creative Cloud and updating my notification preferences on Creative Cloud, yet it continues to appear at the bottom right-hand side of my desktop. It's not even set up in my System Settings notifications so how and why are you doing this?

How do I switch it off and, if I can't, please can Adobe switch it off? I don't need further prompts from you suggesting I update my apps - I can see them in Creative Cloud and will decide when I update when I'm good and ready.

I'm unhappy that you even have the ability to do this on my desktop. I didn't choose to receive these notifications so please advise on how I remove them or remove completely - you're populating my work screen with unecessary information. The fact the window is still active when I have quite both CC and Photoshop is concerning in itself. PLEASE REMOVE.

D Fosse

Community Expert

The CC app will generally start up on booting, and run in the background even when it's not open. It does here, and I'm not getting these notifications, never seen them. So I don't know what's happening here.

One thing you can do, is to enable "Quiet Mode" in PS preferences. That should stop all notifications.

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cyclopsdxAuthor

Inspiring

I only have ‘Rich Tooltips’ switched on in preferences. By default, ‘System Alerts (always active)’ is the only other way this message could be pushed to me intentionally, I guess?

If it is, then these notifications should not be included as part of the ‘always active’ section as they are certainly not required for app usage. It should be optional.

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cyclopsdxAuthor

Inspiring

A year on and yet again I am being pushed update notifications on my desktop. Not only is Creative Cloud not open but my CC account settings are set to off for App Updates (I’ve just opened CC to check my settings and take this screen shot). Photoshop isn’t open, either so this is clearly being pushed to me through my normal OS desktop - Where are these being pushed from and why are they still happening? I don’t wish to see them and you are disrupting my regular workflow. I haven’t chosen to see these messages - just allow me to switch them off. This is SPAM, pure and simple. I’ll update when I’m ready.

leo.r

Community Expert

Just like @D Fosse, I’ve never seen this kind of notification. My Photoshop notification preferences are same as yours, and in CC app all notifications are on (as I now know, as I’ve never checked those preferences before).

Is it possible that you have some 3rd-party software installed that emits these messages? A Photoshop plug-in maybe?

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cyclopsdxAuthor

Inspiring

No other 3rd-party software or plug-ins installed. It’s clearly a Photoshop notification. I’d just like to know how I can switch it off.

robertw44482386

Inspiring

As of today I am no longer getting the spam update workflow block popup.

Was there a server side update?

Praying so.

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cyclopsdxAuthor

Inspiring

ANOTHER prompt! This time, different, and now obscuring any other workflow I have in the foreground. This is whilst I'm working in Illustrator, and it's done the same thing over the top of my emails. It just pops up in front of everything. This is unacceptable. PLEASE STOP DOING THIS. I'll update when I'm good and ready. This is bordering on SPAM.

D Fosse

Community Expert

@cyclopsdx

OK, there’s the first clue. Now I remember that a couple of years ago, they tried this update notification out, on a small random user group. It was just a randomized test, so to speak, most of us never saw it.

Anyway, it caused an uproar (as I’m sure you can sympathize with) and it was universally disliked, so they simply dropped it. Even those of us who didn’t get it had to agree that this was not a good idea.

The point is, this is probably hard coded in the installation, and you were probably among the few who got it. So it’s still there. Or maybe it’s just in the Settings folder in your user account, in which case a reset of preferences might remove it.

Again, I need to emphasize that this is not how Photoshop updates normally announce themselves.

How old is your version? Is it still available in the CC app so that you could do an uninstall/reinstall? If you do, wipe your preferences while you’re at it.

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cyclopsdxAuthor

Inspiring

This is another post of mine from a year ago - I’m running a different version but still being hassled. I’m now on 27.4.0

As I was one of those vocalising my displeasure last year I’m sure it’s a targeted campaign to teach me a lesson 🤣.

FYI - I get the notification when both PS and CC are closed/quit. In fact, I get it when I have no Adobe products open. Something untoward is definitely occurring.

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cyclopsdxAuthor

Inspiring

@Electric_Dusk5C6D I have all your apps, including CC, quit/closed, but the update prompt has just shown up at the bottom right of my screen again, so it's being pushed from somewhere. It's not what I consider 'critical workflow', so why is this showing when I have notifications turned off? This doesn't seem right and is somewhat intrusive, especially as I have already indicated which notifications I wish to receive.

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Electric_Dusk5C6D

Adobe Employee

@cyclopsdx Creative Clound Desktop is running on user's machine in the background until signed-out to drive some of critical workfows. This update notifier is triggered by Creative Cloud Desktop. We are not accessing any part of your system.

Thanks again for your feedback. It will help us improve this expereince.

K

K12341443291vab

Participant

@cyclopsdx Creative Clound Desktop is running on user's machine in the background until signed-out to drive some of critical workfows. This update notifier is triggered by Creative Cloud Desktop. We are not accessing any part of your system.

Thanks again for your feedback. It will help us improve this expereince.

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cyclopsdxAuthor

Inspiring

I agree @D Fosse . It's not necessary to prompt regular users about new releases. We update when we're ready or when we're confident issues have been ironed out. I'm also heavily reticent to update since Adobe have been heavily pushing AI and Collaboration tools onto me. These are things I simply don't need or want so when an app is promoted with them I don't see the need to improve my workflow.

@Electric_Dusk5C6D - my main concern is where are these updates being pushed from and how are you accessing my machine? If I have CC closed and Photoshop closed, and update notifications are switched off, why am I still seeing this pop-up and what part of my system are you exploiting to do this?

D Fosse

Community Expert

@Electric_Dusk5C6D

I think it's a safe assumption that experienced users do not need or want this.

If this is implemented, it's important to provide a way to disable it in the CC app.

If I may, just based on my experience here in the forum, users missing updates does not seem to be a significant problem. Those staying on old versions are generally doing that deliberately, because of hardware compatibility. A bigger problem is that automatic updates are on by default, so that users are caught unprepared, losing their actions and brushes and general settings.

My suggestion would be to have the update notice (as shown here) appear only if automatic updates are on, but delay the actual automatic update 24 hours so that the user can prepare.

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Electric_Dusk5C6D

Adobe Employee

Thanks for reaching out and providing feedback.

Adobe releases product updates throughout the year to improve our customers' workflows and improve the creation experience. We've found that some members miss these updates so our intention is to remind customers of updates and help them get the most of their membership.

We are testing this feature right now with a desire to get it right for our customers. The feedback you're providing will help us improve.

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