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bonces37361573
bonces37361573
Participant
June 26, 2017
Question

2.7k video in elements 15

  • June 26, 2017
  • 1 reply
  • 321 views

Hey everyone, How do I add 2.7k video into my organizer in elements 15? When I add it into the organizer it just shows the audio, not the video?  Help Please!

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    June 27, 2017

    Hi,

    Apologies for this inconvenience.

    Request you to please mention the file format of your video with which you're facing the issue.

    Also, are you able to play it in Organizer?

    Thanks,

    Arshla

    bonces37361573
    bonces37361573Author
    Participant
    June 29, 2017

    It is an mp4 file. My camera shoots in 2.7k at 30fps, and in 1080p at

    30fps. Those videos open fine.

    When I go to add them to the organizer, on the 2.7k videos, only the audio

    opens in the organizer, not the video portion. With other video it opens

    fine.

    On Tue, Jun 27, 2017 at 1:49 AM, arshla jindal <forums_noreply@adobe.com>

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