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K
KJKJKJ
Participant
January 20, 2019
Question

2019 Elements Organizer Workspace won't load from home/start page

  • January 20, 2019
  • 1 reply
  • 2104 views

Downloaded 2019 Elements from Adobe.  Using windows operating system.  Downloaded with no problems and no error messages.  Tried to open both organizer and photo editor from the home/start page but just get circling little circle for about 45 seconds to a minute.  Nothing happens. No error messages.  Looked a forums and updated video drivers and uninstalled and reinstalled but same result.  The purchase shows up on my adobe account, so I don't think that serial number verification was a problem.  Any ideas? 

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    1 reply

    S
    Adobe Employee
    Somya_Agarwal
    Adobe Employee
    January 21, 2019

    Hi,

    Are you able to open the organizer and photo editor directly without going through the home screen?

    If you have installed at the applications at the default path:

    1. Open "PhotoshopElementsEditor.exe" at the path "C:\Program Files\Adobe\Photoshop Elements 2019"

    2. Open "PhotoshopElementsOrganizer.exe" at the path "C:\Program Files\Adobe\Elements 2019 Organizer"

    Let me know if you are able to open the apps directly, so that we can narrow down what causes this issue in your case.

    Thanks!

      K
      KJKJKJAuthor
      Participant
      January 21, 2019

      Neither will open directly

      K
      KJKJKJAuthor
      Participant
      January 22, 2019

      How can I get Adobe to help me with this!  No chat or customer service phone number available. 

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