activation issues

New Here ,
Jul 21, 2022 Jul 21, 2022

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Hi,

Got a new macbook computer on which I need to install Photoshop element for business purposes. I disconnected it from an old Mac computer, uninstall it also from that old MAc and still cannot connect my photoshop on my new Macbook pro. Spent a couple of hours on it without sucess and I am now in a real need for my job. 

Please help. 

Thanks. 

 

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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Program version and computer version (is it an M1 chip) needed for anyone to help

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New Here ,
Jul 21, 2022 Jul 21, 2022

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program is Photoshop Element 2020 and yes it is on Macbook pro M1.

Went into my list of computer connected in my acount and none is in the list. 

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Adobe Community Professional ,
Jul 21, 2022 Jul 21, 2022

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You may need to install the CC app before installing Photoshop Elements:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jul 22, 2022 Jul 22, 2022

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Thank you. I did and issue remains. Still no computer in the list and still not recognition of my serial number. 

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