Skip to main content
D
defaultkv3r3200awi6
Participant
March 10, 2021
Answered

Activation Limit reached PSE 13

  • March 10, 2021
  • 3 replies
  • 993 views

Hi,

I got a new PC and installed Adobe Photoshop Elements 13. When I start the Software, the Message appears: Activation Limit reached described here:
https://helpx.adobe.com/at/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

 

I tried to deactivate the Software on the old PC, but something went wrong. So the old is deactivated now, but I still can't activate the Software on the new PC. Reactivate and deactivate the old PC didn't help either.

 

https://helpx.adobe.com/at/creative-cloud/kb/activation-limit-reached-creative-cloud.html

Deactivation via 'My Plans' is not possible.

 

Is there another way to deactivate all PCs?

 

Thank you for your help

This topic has been closed for replies.
Correct answer Test Screen Name

The message you received has one truth and one lie, but it is certainly a scam because Adobe customer service don't send a PM. You must contact Adobe customer service as advised. Please be very careful with messages you get. Tip: ask for an "Activation Count Reset". Repeat this exact phrase when asked what you need. They will need your serial number, give it when they ask for it. Don't give any other info you are not asked for, it just gives them a chance to refuse.

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 11, 2021

@defaultkv3r3200awi6 can you tell us the name of the person who sent you the PM.  It will help us get that person banned from the forum.

T
Test Screen NameCorrect answer
Legend
March 11, 2021

The message you received has one truth and one lie, but it is certainly a scam because Adobe customer service don't send a PM. You must contact Adobe customer service as advised. Please be very careful with messages you get. Tip: ask for an "Activation Count Reset". Repeat this exact phrase when asked what you need. They will need your serial number, give it when they ask for it. Don't give any other info you are not asked for, it just gives them a chance to refuse.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 10, 2021

    Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

      D
      defaultkv3r3200awi6Author
      Participant
      March 11, 2021

      Thank you for your help, I was able to contact Adobe Support.

       

      The Answer:

      We would like to inform you that PSE 13 is too old and no longer available and supported with Windows 10 64 Bit and Secondly PSE 13 servers have been shut down.

      Phil Pickering
      Phil Pickering
      Legend
      March 11, 2021

      Did you actually contact Adobe via the chat icon at the bottom of this page:

       

      Contact Customer Care

       

      The icon looks like this:

       

       

       

       

       

       

      Type the word "AGENT" to connect to a person, and ask for "Activation Support".

       

      This process worked for a couple of forum posters a few months ago, so if you did actually do all this before, I would try again.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices