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LarsSkoett
Participant
February 1, 2020
Answered

Adobe Digital Negative Converter

  • February 1, 2020
  • 2 replies
  • 1554 views

I have just   bought a Nikon D7500. And can not get Photoshop elements 2020 or adobe Digital Negative Converter to read the RAW files from the camara. As I read the documentation this should not be a problem, with the current newest versions. 

    Correct answer LarsSkoett

    I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

    Thanks for you help.

    2 replies

    MichelBParis
    MichelBParis
    Legend
    February 1, 2020

    "So did I - and it works. But not with my pictures. I have version 1.10 the samples are 1.0. It is a puzzel."

    Yes, there must be something different about your own raw files. I believe you'll get better help from D7500 owners which are using the same OS version as you are. The problem will be to make the issue reproducible for Adobe.

    L
    LarsSkoettAuthorCorrect answer
    Participant
    February 1, 2020

    I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

    Thanks for you help.

      MichelBParis
      MichelBParis
      Legend
      February 1, 2020

      "I found the problem. The copy software (nikon transfer) was to old - a upgrade solved the problem.

      Thanks for you help."

      I should have thought about that possibility. Indeed there has been many discussions about that Nikon transfer glitch a few years ago.

      Glad you are ok now.

        MichelBParis
        MichelBParis
        Legend
        February 1, 2020

        I just downloaded a test sample from the D7500 and it opens normally in my PSE2020.

        L
        LarsSkoettAuthor
        Participant
        February 1, 2020

        So did I - and it works. But not with my pictures. I have version 1.10 the samples are 1.0. It is a puzzel.

        John Waller
        Community Expert
        John WallerCommunity Expert
        Community Expert
        February 1, 2020

        >> But not with my pictures.

         

        Would you mind uploading a sample picture to Dropbox (or similar) and posting a link here so we can try opening it?

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