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brucea71611669
Participating Frequently
October 15, 2018
Question

Adobe Photo Elements

  • October 15, 2018
  • 1 reply
  • 514 views

A week ago when opening Adobe Photo Elements, a screen came up and said there was an update available.

I clicked on it and it changed my version to Adobe Photo Elements 13.1.  Once it rebooted A L L ---- E V E R Y O N E of my photos were G O N E!!

It's as if an entire new version of Photo Elements was downloaded and A L L --- of my hundred and hundreds of family photos, ancestry photos, trip photos, reunion photos --- have totally disappeared.  There appears to be NO option in the menu to FIND these photos ----

Appreciate ANY help possible

Bruce

Oct 15, 2018

    This topic has been closed for replies.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    October 15, 2018

    Which operating system?

    Reboot your computer. Start Photoshop Elements. Which version is shown?

    B
    brucea71611669Author
    Participating Frequently
    October 15, 2018

    Thank you John for replying.

    I am running Windows 10 64 bit.  I've had the Adobe Photoshop Elements for a while. Last input was maybe two weeks ago when I added some soccer game photos in from my granddaughters team.

    When I clicked on "About" this is what came up for my Adobe Photoshop Elements:

    Elements Organizer 13.0.0.0

    Core Version: 13.1 (20150130.m.66724)

    Language Version: 13.1 (20150130.m.66724)

    Current Catalog:

    Catalog Name: My Catalog

    Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\

    Catalog Size: 130KB

    Catalog Cache Size: 134.8KB

    System:

    Operating System Name: Windows 8

    Operating System Version: 6.3

    System Architecture:

    Built-in Memory: 11.9GB

    Free Memory: 8GB

    Important Drivers / Plug-ins / Libraries:

    Microsoft DirectX Version: 9.0

    Apple QuickTime Version: Not installed

    Adobe Reader Version: Not installed

    Adobe Acrobat Version: 11.0

    CD and DVD drives:

    I: (hp CDDVDW BUS: 2 ID: 2 Firmware: SH-216DB)

    Odd --- it is referring to the OS as Windows 8 vice 10.  I've been running 10 since about 6 months after it came out.  Never experienced a problem before with Adobe Photoshop Elements.

    Appreciate any advise you may have --- those missing photos are very precious to me as some also are of deceased relatives and a once in a life time trip to Scotland

    Thank you for any help or suggestions

    Bruce

    [Personal information removed by moderator.]

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 15, 2018

    Your photos are not located in Photoshop Elements.  Photoshop Elements just acts as a shortcut for viewing your photos

    Your photos should still be located on your computer in the folder(s) that you saved them. Just use Windows Search to find them.  Search for .jpg or whatever the file extension is.

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