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brucea71611669
Participating Frequently
October 15, 2018
Question

Adobe Photo Elements

  • October 15, 2018
  • 1 reply
  • 514 views

A week ago when opening Adobe Photo Elements, a screen came up and said there was an update available.

I clicked on it and it changed my version to Adobe Photo Elements 13.1.  Once it rebooted A L L ---- E V E R Y O N E of my photos were G O N E!!

It's as if an entire new version of Photo Elements was downloaded and A L L --- of my hundred and hundreds of family photos, ancestry photos, trip photos, reunion photos --- have totally disappeared.  There appears to be NO option in the menu to FIND these photos ----

Appreciate ANY help possible

Bruce

Oct 15, 2018

    This topic has been closed for replies.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    October 15, 2018

    Which operating system?

    Reboot your computer. Start Photoshop Elements. Which version is shown?

    B
    brucea71611669Author
    Participating Frequently
    October 15, 2018

    Thank you John for replying.

    I am running Windows 10 64 bit.  I've had the Adobe Photoshop Elements for a while. Last input was maybe two weeks ago when I added some soccer game photos in from my granddaughters team.

    When I clicked on "About" this is what came up for my Adobe Photoshop Elements:

    Elements Organizer 13.0.0.0

    Core Version: 13.1 (20150130.m.66724)

    Language Version: 13.1 (20150130.m.66724)

    Current Catalog:

    Catalog Name: My Catalog

    Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\

    Catalog Size: 130KB

    Catalog Cache Size: 134.8KB

    System:

    Operating System Name: Windows 8

    Operating System Version: 6.3

    System Architecture:

    Built-in Memory: 11.9GB

    Free Memory: 8GB

    Important Drivers / Plug-ins / Libraries:

    Microsoft DirectX Version: 9.0

    Apple QuickTime Version: Not installed

    Adobe Reader Version: Not installed

    Adobe Acrobat Version: 11.0

    CD and DVD drives:

    I: (hp CDDVDW BUS: 2 ID: 2 Firmware: SH-216DB)

    Odd --- it is referring to the OS as Windows 8 vice 10.  I've been running 10 since about 6 months after it came out.  Never experienced a problem before with Adobe Photoshop Elements.

    Appreciate any advise you may have --- those missing photos are very precious to me as some also are of deceased relatives and a once in a life time trip to Scotland

    Thank you for any help or suggestions

    Bruce

    [Personal information removed by moderator.]

    B
    brucea71611669Author
    Participating Frequently
    October 16, 2018

    Bruce,

    You are looking at an empty catalog.

    I don't know why you changed catalogs, but there is absolutely no reason your good catalog has been deleted, no reasons either your photo files have been deleted.

    Start with the menu File >> manage catalogs and look at the list of possible catalogs present on your computer.

    If you see other catalogs, open them to check if they are the good one.

    If you don't see other catalogs, it's possible to do a search from your explorer or finder. Search a file named "catalog.pse13db". Such files are included in a folder wich is the catalog folder. If you find one such file with a size more than 130KB (your empty file), double click on the catalog.pse13db to open the organizer with that catalog.

    Anyway, you can search for the photo files themselves as indicated by Peru Bob.


    Michael,

    Per your suggestion I did a search of my Windows 10 "C Drive" using the

    catalog.pse13db.

    All I found was that file listed at 130kb!

    C;/program data/Adobe/Elements organizer/catalogs/my Date modified 10/15/18.

    Bruce

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