Adobe Photoshop Elements 15 - won't launch, please help!

Forum|Forum|9 years ago
November 20, 2016
1 reply
1243 views

Hello, I purchased Adobe Photoshop Elements 15 online, have downloaded and installed. All looks ok but when I try to launch I see "Adobe Photoshop Elements 15 has stopped working" my only option is to "close program". I have removed and re-added but that didn't help??? I'm on a Toshiba Skull Candy Laptop, windows 8.

This topic has been closed for replies.

Correct answer 99jon

You have probably installed a free Ad-Aware program or downloaded it with some other update. You need to uninstall Lavasoft Software and PSE15 should then work.

99jon

Legend

Can you go to event viewer and copy and paste the error log details into a reply. The link below has instructions for Windows 8.

Photoshop Elements Editor Help | How to Find Crash Logs on Windows

J

janep20681181Author

Participant

thanks for taking the time to respond.

Log Name:	Application
Source:	Application Error
Date:	20/11/2016 21:37:41
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	Jane

Description:

Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process ID: 0x1cdc

Faulting application start time: 0x01d2431a1cebd737

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll

Report ID: 5c60a178-af0d-11e6-82bc-34e6ade7b93a

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

	<Provider Name="Application Error" />
	<EventID Qualifiers="0">1000</EventID>
	<Level>2</Level>
	<Task>100</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2016-11-20T10:37:41.000000000Z" />
	<EventRecordID>549912</EventRecordID>
	<Channel>Application</Channel>
	<Computer>Jane</Computer>
	<Security />

</System>

	<Data>Adobe Photoshop Elements 15.0.exe</Data>
	<Data>15.0.0.0</Data>
	<Data>57cd43a1</Data>
	<Data>LavasoftTcpService64.dll</Data>
	<Data>2.3.4.7</Data>
	<Data>555dc671</Data>
	<Data>c0000095</Data>
	<Data>0000000000008902</Data>
	<Data>1cdc</Data>
	<Data>01d2431a1cebd737</Data>
	<Data>C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe</Data>
	<Data>C:\Windows\system32\LavasoftTcpService64.dll</Data>
	<Data>5c60a178-af0d-11e6-82bc-34e6ade7b93a</Data>
	<Data>
	</Data>
	<Data>
	</Data>