Adobe Photoshop Elements 2018 reinstall

New Here ,
Nov 09, 2021 Nov 09, 2021

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I purchased Adobe Photoshop Elements 2018 in 2018. in 2021 my computer has broken down. I have file and serial, and I have installed it on new computer, but I cannot enter the serial number because it says that there is no internet connection. And the connection is very good. How to register?
Best regards
Mark

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Could you please share a screenshot of the Internet Connection Error?

 

Thanks

Vipin

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New Here ,
Feb 14, 2022 Feb 14, 2022

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Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

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Hi

 

Thanks for sharing the screenshot, could you check that the system clock is set correctly?

 

Regards

Vipin

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New Here ,
Feb 14, 2022 Feb 14, 2022

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The computer clock in my task bar is less than a half second difference from my phone clock.

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Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

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If you try to open Adobe.com on internet explorer, does it open? and what happens when you try to Sign in to Adobe.com? Are you able to successfully sign in?

 

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Vipin

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New Here ,
Feb 15, 2022 Feb 15, 2022

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Nope, failed sign in on Internet Explorer.  adobe.com opens on Internet Explorer with an option to sign in. I signed in through Internet Explorer, then immediately got kicked out to a new sign in screen. Did this twice.

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Adobe Employee ,
Feb 15, 2022 Feb 15, 2022

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Could you please open the host file on your machine and see if there are any adobe related entries in it? if yes, please clear them up and save the file on desktop. Copy the saved file from desktop and replace it with the original file.

 

Host file location: c:\Windows\System32\Drivers\etc\hosts

 

Regards

Vipin

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