Participating Frequently

Question

Adobe Photoshop Elements 2018 Windows store version

Forum|Forum|8 years ago
January 5, 2018
2 replies
1831 views

Bought and installed Adobe Elements 2018 today.

I installed Photoshop Elements 2018 from Windows Store (last version of Windows 10). The Photo editor works fine, but the Organizer will not launch. I just starts the splashes and then it stops straight away. No error Message, only this text; "A problem caused the program to stop and it will be closed. You will receive a Message if a solution is available"... Does not help me much...

Any suggestions how to solve this problem?

This topic has been closed for replies.

A

arshla jindal

Adobe Employee

Apologies for the inconvenience.

Request you to please provide the crash logs. Please see following link for instructions:

Photoshop Elements Editor Help | How to Find Crash Logs on Windows

G

geir toreh22176542Author

Participating Frequently

Tanks for Your reply. The requested information follows below.

As jpeg:

As txt:

Programnavn med feil: PhotoshopElementsOrganizer.exe, versjon: 0.0.0.0, tidsangivelse: 0x5a0413b4

Modulnavn med feil: ucrtbase.dll, versjon: 10.0.16299.125, tidsangivelse: 0x70f70cc4

Unntakskode: 0xc0000409

Feilforskyvning: 0x000000000006b70e

Feil prosess-ID: 0x27dc

Feil starttid for program: 0x01d38850b8fda2b5

Feil programbane: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

Feil modulbane: C:\WINDOWS\System32\ucrtbase.dll

Rapport-ID: c95d22b7-2cdc-4e7e-a233-3fb0e862db25

Fullstendig navn på feilpakke: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga

Relativ program-ID for feilpakke: AdobePhotoshopElements2018

A

arshla jindal

Adobe Employee

Hi again,

Printscreens of the sequence follows below:

I Start Elements.

Click on the Organizer option.

Task manager.

File location selected from the task manager:

Error Message splash.

Windows program log (Error):

Program Name Incorrect: PhotoshopElementsOrganizer.exe, Version: 0.0.0.0, Time Specification: 0x5a0413b4
Module name with error: ucrtbase.dll, version: 10.0.16299.125, time indication: 0x70f70cc4
Exception code: 0xc0000409
Error offset: 0x000000000006b70e
Incorrect Process ID: 0x2074
Wrong start time for program: 0x01d38f7b348f07b1
Wrong program path: C: \ Program Files \ Adobe \ Elements 2018 Organizer \ PhotoshopElementsOrganizer.exe
Error module path: C: \ WINDOWS \ System32 \ ucrtbase.dll
Report ID: d6eb9f50-c751-4e78-b524-3eddeca7f35a
Full name of error pack: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga

Next Windows program log (Info)

Error bucket 1176352608053560552, Type 5
Event Name: MoBEX
Answer: Not available
Cab ID: 0
Problem Signature:
P1: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga
P2: praise: AdobePhotoshopElements2018
P3: 0.0.0.0
P4: 5a0413b4
P5: ucrtbase.dll
P6: 10.0.16299.125
P7: 70f70cc4
P8: 000000000006b70e
P9: c0000409
P10: 0000000000000007

Kind regards GT

Please try clearing the Organizer preferences. For that, follow these steps.

.1. Click on Organizer to launch it.

2. Keep Ctrl + Alt + Shift pressed while application tries to launch.

3. Click Yes to following prompt that appears:

4. See if the application launches fine after this.

Peru Bob

Community Expert

Try this:

Elements Organizer crashes at launch

G

geir toreh22176542Author

Participating Frequently

Tanks Peru,

I have already tried some of those alternatives, but the problem is that I have the Windows Store app Version. It seems that the suggestions in Your link, more or less, are meant for the desktop Version of the Organizer. All configuration, files and paths seems to be stored in the WindowsApp folder when it comes to the Windows store version...??

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded