Adobe Photoshop Elements 2018 Windows store version

Report · Jan 05, 2018

Bought and installed Adobe Elements 2018 today.

I installed Photoshop Elements 2018 from Windows Store (last version of Windows 10). The Photo editor works fine, but the Organizer will not launch. I just starts the splashes and then it stops straight away. No error Message, only this text; "A problem caused the program to stop and it will be closed. You will receive a Message if a solution is available"... Does not help me much...

Any suggestions how to solve this problem?

Report · Jan 05, 2018

Try this:

Elements Organizer crashes at launch

Report · Jan 05, 2018

Tanks Peru,

I have already tried some of those alternatives, but the problem is that I have the Windows Store app Version. It seems that the suggestions in Your link, more or less, are meant for the desktop Version of the Organizer. All configuration, files and paths seems to be stored in the WindowsApp folder when it comes to the Windows store version...??

Report · Jan 07, 2018

Apologies for the inconvenience.

Request you to please provide the crash logs. Please see following link for instructions:

Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Report · Jan 07, 2018

Tanks for Your reply. The requested information follows below.

As jpeg:

As txt:

Programnavn med feil: PhotoshopElementsOrganizer.exe, versjon: 0.0.0.0, tidsangivelse: 0x5a0413b4

Modulnavn med feil: ucrtbase.dll, versjon: 10.0.16299.125, tidsangivelse: 0x70f70cc4

Unntakskode: 0xc0000409

Feilforskyvning: 0x000000000006b70e

Feil prosess-ID: 0x27dc

Feil starttid for program: 0x01d38850b8fda2b5

Feil programbane: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

Feil modulbane: C:\WINDOWS\System32\ucrtbase.dll

Rapport-ID: c95d22b7-2cdc-4e7e-a233-3fb0e862db25

Fullstendig navn på feilpakke: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga

Relativ program-ID for feilpakke: AdobePhotoshopElements2018

Report · Jan 16, 2018

Thanks for this information. We have been trying to reproduce your issue at our end to investigate it further.

Though you might have already tried this up, but still re-confirming.

Please check and install all latest Windows updates on your system. After this, please mention your win 10 version from About your PC settings:

Please also try that if you have any antivirus installed on your PC, disable it and see if the Elements Organizer launches.

Thanks.

Report · Jan 17, 2018

Thanks again for your reply.

System is fully updated from Windows Update

Windows 10 Pro Version:

I use Norton Security Premium as antivirus. I have tried to disable Norton, but no use regarding Organizer

I have also tried following, see below.

1. C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

2. Also run DISM, result below:

Microsoft Windows [Version 10.0.16299.192]

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool

Version: 10.0.16299.15

Image Version: 10.0.16299.192

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

C:\WINDOWS\system32>

3. Enabled clean boot by stopping all none Microsoft services and disabled all startup elements.

4. After clean boot I uninstalled Adobe Photoshop Elements 2018 and rebooted.

5. Reinstalled Adobe Photoshop Elements 2018 from app store.

Result: No change, same problem when trying to start the Organizer. Photoshop Editor works fine!

Windows program log:

Program Name Incorrect: PhotoshopElementsOrganizer.exe, Version: 0.0.0.0, Time Specification: 0x5a0413b4

Module name with error: ucrtbase.dll, version: 10.0.16299.125, time indication: 0x70f70cc4

Exception code: 0xc0000409

Error offset: 0x000000000006b70e

Incorrect Process ID: 0x20e0

Error program start time: 0x01d38e0e7c359057

Wrong program path: C: \ Program Files \ Adobe \ Elements 2018 Organizer \ PhotoshopElementsOrganizer.exe

Error module path: C: \ WINDOWS \ System32 \ ucrtbase.dll

Report ID: 5b1700da-bec7-4b29-9306-201963b8e258

Full name of error pack: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga

6. I have tried booting the PC in safe mode, but no use.

7. I have also tried the Fix problems with apps from Microsoft Store: run the troubleshooter. It solved some minor cache problems, but the Adobe Photoshop Elements 2018, Organizer problem still persist.

7a. I have run both the app repair function and the app reset function, which I found under system settings, Apps and Functions. Still no use...

To me, it looks like there is something wrong with the Photoshop app package…

All others apps and programs installed on the PC works fine.

Please pay attention to the line marked red in the Windows program error log above “Wrong program path: C: \ Program Files \ Adobe \ Elements 2018 Organizer \ PhotoshopElementsOrganizer.exe”

The file path does not exist, since all Windows app programs should be stored under the C:\Program Files\WindowsApp folder\...?

Regarding “Error module path: C: \ WINDOWS \ System32 \ ucrtbase.dll”. When searching the C: drive, the module exists in that folder.

Kind regards GT

Report · Jan 17, 2018

Thanks a lot for these details. This would be helpful.

Report · Jan 17, 2018

Hi,

Please follow these steps we would need some information:

1. Click on Elements Organizer to try launching it.

2. Keep the task manager opened alongside.

3. In task manager, keep looking for App Elements 2018 Organizer under Processes tab.

4. You might see it momentarily. Right click it and select Open file location .

5. Please tell us the path that opens and if you see any contents there. A screenshot would be helpful.

Thanks.

Report · Jan 17, 2018

Hi again,

Printscreens of the sequence follows below:

I Start Elements.

Click on the Organizer option.

Task manager.

File location selected from the task manager:

Error Message splash.

Windows program log (Error):

Program Name Incorrect: PhotoshopElementsOrganizer.exe, Version: 0.0.0.0, Time Specification: 0x5a0413b4
Module name with error: ucrtbase.dll, version: 10.0.16299.125, time indication: 0x70f70cc4
Exception code: 0xc0000409
Error offset: 0x000000000006b70e
Incorrect Process ID: 0x2074
Wrong start time for program: 0x01d38f7b348f07b1
Wrong program path: C: \ Program Files \ Adobe \ Elements 2018 Organizer \ PhotoshopElementsOrganizer.exe
Error module path: C: \ WINDOWS \ System32 \ ucrtbase.dll
Report ID: d6eb9f50-c751-4e78-b524-3eddeca7f35a
Full name of error pack: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga

Next Windows program log (Info)

Error bucket 1176352608053560552, Type 5
Event Name: MoBEX
Answer: Not available
Cab ID: 0
Problem Signature:
P1: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga
P2: praise: AdobePhotoshopElements2018
P3: 0.0.0.0
P4: 5a0413b4
P5: ucrtbase.dll
P6: 10.0.16299.125
P7: 70f70cc4
P8: 000000000006b70e
P9: c0000409
P10: 0000000000000007

Kind regards GT

Report · Jan 19, 2018

Please try clearing the Organizer preferences. For that, follow these steps.

.1. Click on Organizer to launch it.

2. Keep Ctrl + Alt + Shift pressed while application tries to launch.

3. Click Yes to following prompt that appears:

4. See if the application launches fine after this.

Report · Jan 19, 2018

Hi,

Printscreens of the New sequence follows below:

1. Launching Adobe Photoshop Elements 2018 Menu

2. Ctrl + Alt + Shift is pressed down while launching the Organizer application.

3. Answers Yes at the prompt.

Result, unfortunately no use…

Windows program error log (translated):

Program Name Incorrect: PhotoshopElementsOrganizer.exe, Version: 0.0.0.0, Time Specification: 0x5a0413b4

Module name with error: ucrtbase.dll, version: 10.0.16299.125, time indication: 0x70f70cc4

Exception code: 0xc0000409

Error offset: 0x000000000006b70e

Incorrect Process ID: 0x16f4

Error program start time: 0x01d391004f3c558e

Wrong program path: C: \ Program Files \ Adobe \ Elements 2018 Organizer \ PhotoshopElementsOrganizer.exe

Error module path: C: \ WINDOWS \ System32 \ ucrtbase.dll

Report ID: 18396296-1f8d-4acf-9a35-e0a5096498a6

Full name of error pack: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga

Relative program ID for error pack: AdobePhotoshopElements2018

Kind regards

GT

Report · Feb 01, 2018

Hi,

Is there any hope to find out more about this issue, or should I just return the entire package to Microsoft Store before it's too late?

Kind regards

GT