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user9873622
Participant
November 13, 2019
Question

Adobe Photoshop Elements 2019 won't start

  • November 13, 2019
  • 2 replies
  • 685 views

I just loaded Adobe Photoshop Elements 2019 from Windows store to my WIN 10 OS computer. The message on the screen is"setting up environment for first launch" and the program did not start for almost 10 hours. How long should I wait for the program to finish the "setting up environment" process? Could there be a loading or compatibility  problem. Appreciate your comments. 

Regards,

Murat

This topic has been closed for replies.

2 replies

ankitd
Adobe Employee
ankitd
Adobe Employee
December 5, 2019

Hi,

 

Please follow the following steps and let us know if this fixes your issue:

  1. Uninstall Adobe Photoshop Elements 2020.
  2. Change the default location for Microsoft Store to Bootable drive[C:\]. Location can be changed as per below article https://www.wikihow.com/Change-the-Default-Installation-Location-on-Windows-10  
  3. Install Adobe Photoshop Elements 2020 again from Store and then try launching the application. Purchased applications are listed under "My Library" in Microsoft Store.

 

Thanks!

M
murat51
Participant
December 5, 2019

Thanks for your help,

In the meantime, I tried loading the software in WIN10 safe mode but unfortunately, this time, I could not get out of safe mode and had to buy a new WIN10 (because of time restrictions) and a new APE 2020. Costly but an easy way! All set now, thanks to everybody.

Murat  

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
November 13, 2019

That does not sound right.  But if you have a very large catalog from a prior version, the program may be in the process of converting it for use in 2019.  BTW, when did you purchase the program?  Elements 2020 has been available for the past 5 or 6 weeks. 

If the process has not completed by now, I would terminate it and relaunch it.  If the catalog conversion failed, you will be able to manually convert your old catalog through the catalog manager.

M
murat51
Participant
November 13, 2019

Thanks Greg, I purchased the program Yesterday from Microsoft Store website as a download. I've been advised by Adobe that I had to wait for 12-24 hrs for the program to be activated. I will check it again tomorrow, but I am not sure if I can activate it without a serial number. Microsoft mail me a bill  with only the order number information in it. 

VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
November 14, 2019

Can you try a system reboot and then launch the application? In case if it still does not launch- Please try to uninstall and reinstall the program.

 

Thanks

Vipin

 

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