Adobe Photoshop Elements 2021 und Premiere Elements 2021 startet nicht

Ich kann meine gekauften Adobe Elements-Programme nicht mehr öffnen

@Luci5FF2, thank you for posting this solution.  Unfortunately, the forum translator will not translate it because of its length.  For others who might be interested, here is Google's translation of the post:

Hello, this is the action instruction of the support team for my problem:

Please perform a complete deinstallation and install the Programs again. Please take the following five steps in order to get a complete and clean uninstallation of Adobe Creative Cloud and all Reach apps.

- Create a new user with administrator rights - Start the computer in simplified mode - Uninstall Adobe Creative Cloud and all apps - Remove registry entries - reinstallation

1. To create a new user with administrator rights, go please proceed as follows:

1.1 Press the key combination "Windows key + I" and select the Select the item "Accounts" in the following window. 1.2 Then click on "Family & other contacts". Now select the item "Add someone else to this PC".

1.3 In the next window, please click on "I know them Credentials for this person are not "and then click" User without adding a Microsoft account ".

1.4 Assign a username and password, then click on "Further ".

1.5 Then select the newly created user and click on "Change account type".

1.6 Change the selection from "Standard user" to "Administrator" and click "Ok".

2. To start the computer in simplified mode, please follow the steps below follows:

2.1. Please press the key combination "Windows key + R", enter the the following input field "msconfig" and press Enter.

2.2. Make a note of any unselected items on the Services tab.

2.3. Click the General tab and select "Custom startup".

2.4. Activate "All" under the "Services" tab Hide Microsoft Services "and click the" All deactivate".

2.5. Now click on "Apply" then on "Startup" and "Open Task Manager".

2.6. Deactivate all entries in "Autostart"

2.7. Now please close the task manager and the window of the System configuration. Restart your computer.

3. To be able to uninstall Adobe Creative Cloud and all apps, go Please proceed as follows:

3.1 Please download the Creative Cloud Client Uninstall Tool via this link https://helpx.adobe.com/de/creative-cloud/help/uninstall-creative-cloud-desktop-app.html and run it.

3.2 Then press the key combination "Windows key +" R ", enter "appwiz.cpl" in the input field and confirm with "Ok".

3.3 Uninstall all Adobe products (including Adobe Flash, Help, Air, Reader, etc). If a message appears that the uninstallation failed, please open the task manager with the Keyboard shortcut "Ctrl + Shift + Esc" and exit after each Uninstall the process "AdobeIPCBroker.exe". This process must follow be terminated every time you uninstall.

3.4 Run the Adobe Cleaner Tool ( https://helpx.adobe.com/de/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ) in "ALL" mode.

3.5 Then delete the following via Windows Explorer Directories (if necessary, activate in the "folder and Search options "under" View "the hidden items and the System folder):

C: \ Program Files \ Adobe

C: \ Program Files \ Common Files \ Adobe

C: \ Program Files (x86) \ Adobe (if present)

C: \ Program Files (x86) \ Common Files \ Adobe (if present)

C: \ ProgramData \ Adobe C: \ ProgramData \ FlexNet

C: \ Users \ [username] \ AppData \ Roaming \ Adobe

C: \ Users \ [username] \ AppData \ Local \ Adobe

C: \ Users \ [username] \ AppData \ LocalLow \ Adobe

If you get an error message for individual folders, please go do the following:

1. Please start the task manager by right-clicking Click on the free area of ​​the taskbar and select the menu item Select "Start Task Manager" (alternative key combination: Ctrl + Shift + Esc) - select the tab "Processes".

2. Select the list item "Explorer.exe" and click on "Process break up.

3. Repeat the last process until there are no more items with the name "Explorer.exe" exist.

4. Then click on "File" and select the menu item "New Task (Execute)".

5. Type "cmd" and press Enter.

6. Enter the following command in the input line (without "):" rmdir / s / q C: \ Program Files \ Adobe ".

7. Repeat the last step for all folders for which you have a Received error message.

4. To get the registry entries from the Windows registry please proceed as follows:

4.1 Press the key combination "Windows key + S", enter into the Search field "regedit" and press the "Enter" key.

4.2 In the tree structure on the left, click with the left Double-click "HKEY_LOCAL_MACHINE" and then click "Software".

Hallo,

gibt es in der Zwischenzeit schon eine Lösung für das beschriebene Problem?

Mir ergeht es gerade genauso: Ich habe letzte Woche Adobe Photoshop Elements 2021 und Premiere Elements 2021 direkt bei Adobe gekauft. Nach der Installation funktionierten beide Programme, aber jetzt beim erneuten Versuch, die Programme zu starten ("... Editor-Arbeitsbereich wird geladen ..."), passiert .... gar nichts. Ich komme in keinen Editor-Bereich rein, komischerweise funktioniert aber der Organizer. Der Vorschlag aus der Community, die Programme Photoshop Elements 2021 und Premiere Elements 2021 als Administrator laufen zu lassen, funktioniert leider auch nicht. 

Was kann ich tun? 

Photoshop/Premiere Elements 2021 seem to work again after running them once as administrator (with 'administrator' user acivated)! After that, I could also start the programs with my normal user.

I hope this is also the solution for one or the other here!

@Luci5FF2, as I suggested, doing an uninstall/reinstall is only a temporary solution.  I doubt whether using the CC cleaner will make a difference.

Hallo,

vom Verkäufer erhielt ich unten stehende Antwort. Nach Einsatz des Adobe Cleaners und Neuinstallation klappte es kurzzeitig. Im Moment schon wieder nicht ...

"...nutzen anschließend den Adobe Cleaner, bevor das Programm neu installiert wird.
https://helpx.adobe.com/de/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Alternativ finden Sie hier einen Eintrag im Herstellerforum:
https://community.adobe.com/t5/photoshop/photoshop-latest-version-freezes-on-initializing-dial/td-p/10060508?page=1&profile.language=de"

I have also noticed this problem in the past few weeks, but mainly with the Organizer and only occasionally with the Editor.  I have reported this problem to Adobe.  The only solution I know of is to terminate the process in the Task Manager.

Nachtrag: Ich nutze Windows 10 Pro mit Version 20H2

Hallo Luci5FF2,

ich habe gerade das gleiche Problem! Der erste Start funktionierte. Beim zweiten sieht man kurz die Sanduhr und das Programm öffnet sich nicht. Im Task Manager kann man aber sehen, dass der Prozess im Hintergrund läuft.

Gibt es dafür schon eine Lösung?