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Adobe photoshop elements 2022 bought on 04/30/2022 AND SERIAL GIBEN BY EMAIL NOT WORKING

New Here ,
Apr 30, 2022 Apr 30, 2022

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Please refund my purchase ! It's unbelieavable that a company like Adobe is UNABLE TO HANDLE THE PURCHASE PROCESS PRORPERLY AND SIMPLY GIVE AN ERRONEOUS SERIAL NUMBER ONCE THE CUSTOMER HAS PAID FOR ONE OF ITS PRODUCT !!!!

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Community Expert ,
Apr 30, 2022 Apr 30, 2022

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This is a user to user forum.  We can't help you with your issue other than to tell you to contact Adobe support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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New Here ,
Apr 30, 2022 Apr 30, 2022

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PLEASE PROVIDE LINK FOR CHAT SUPPORT ! THIS IS JUST UNBELIEABLE SUPPORT CONTACT IS HIDDEN AMONG ALL OTHERS TEXTS ON WEBSITE ! WE CONTACT USER FORUM BECAUSE SUPPORT IS NOT JOINABLE ! 

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Community Expert ,
Apr 30, 2022 Apr 30, 2022

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  1. Click on this link to get to the Adobe.com website.
  2. Click on the Help & Support dropdown menu shown in my screenshot.
  3. Click on the blue Contact Us button and a chat support window will open.

 

Snap_2022.04.30_13h56m57s_001.png

If you are not located in the United states, Support is only open during normal business hours.  The specific hours of operation are listed in the telephone contact link I gave you earlier.

 

And if you change your mind about getting a refund, you can look at this article to help resolve your invalid serial number issue.

 

Finally, I know you are angry, but creating multiple ALL CAPS posts (particularly after I have told you this is a user to user forum) is not going to help you get assistance from volunteers like me.

 

 

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Advisor ,
Apr 30, 2022 Apr 30, 2022

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Welp, let me see if I can help.

How much did you pay, and from what website did you make your purchase?

Are you entering a redemption code (to get a serial number) and thinking its a serial number.  Serial numbers for pse alway begin with 1057.


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