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P22527246v77b
Known Participant
January 6, 2022
Question

Adobe Photoshop Elements 2022 Needs to Work for BOOTCAMP Macs

  • January 6, 2022
  • 1 reply
  • 7089 views

Dear Adobe Technical Support,

 

I have been in Adobe Chat and phone conversations with Adobe Customer Care and Technical Support last year and I just want to pass on the message that Adobe Photoshop Elements (PE) 2022 does NOT work with Macs running Bootcamp dual-boot Windows 10 PC and Mac Monterey OS.  However, PE 2019 DID work with Bootcamp before the pandemic.  Now PE 2019 does not work with Bootcamp after uninstall and reinstall.

 

Adobe Tech Support knows of this issue and said that it will take 3-6 months to issue a downloadable patch for PE 2022 to work and run with Bootcamp.  I spend a lot of time using the Windows 10 side of my Mac with Bootcamp since I'm accustomed to the PC and the Mac is super-reliable.

 

Please pass this message to Adobe for an update.  I know that it's COVID-19 and software engineers and programmers are working from home, but there are a lot of Mac users running Bootcamp and using the Windows 10 side on their Macs.  So far, PE 2022 Bootcamp Windows 10 has grayed-out menus, the expanded tools don't work, there are no filters and effects, and there are no windows for layers and other features with Bootcamp. 

 

There may also be PE 2022 Adobe Creative Cloud Registry file errors and conflict with Norton Internet Security using Windows 10 and Bootcamp on a Mac.  I did not have these issues with PE 2019 as Adobe has updated it constantly before 2021 uninstall due to their Adobe Tech Support PE 2019 product communication with Bootcamp.

 

I know that Adobe Tech Support will say that Photoshop Elements is for Mac or PC only and not Bootcamp, so I've attached graphical proof of PE 2019 working with Bootcamp--I created "Abstract Tiles" on a Mac using Photoshop Elements 2019 running on Windows 10 and Bootcamp in 2021 before I uninstalled it for PE 2022.  I hope to have the same working results with Photoshop Elements 2022 this year :-).  Thanks and regards for fixing this PE 2022 and Mac Bootcamp issue.

This topic has been closed for replies.

1 reply

VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
February 3, 2022

Hi,

 

Could you please share the details of the issue that you face?

Does it work on Windows PC and not on Mac? or does it not work on any of the platforms?

 

Regards,

Vipin

    P
    P22527246v77bAuthor
    Known Participant
    March 19, 2022

    Hi Vipin,

     

    Sorry for the late reply and thanks for replying.

     

    I have both the CD and download accesss for Adobe Photoshop Elements 2019 and 2022.

     

    Adobe Photoshop Elements 2019 DID work fine, fully functional, on my Mac with BOOTCAMP running Windows 10 Home.  I have since uninstalled it and the Adobe Download for PE 2019 DOES NOT work with BOOTCAMP.  It's the patches that made PE 2019 work.  I should not have uninstalled PE 2019 before testing PE 2022.

     

    Adobe Photoshop Elements 2022 DOES NOT FULLY WORK with Mac BOOTCAMP running Windows 10 Home.  It DOES work fine with Mac BOOTCAMP running MacOS Monterey 12.0, but I am normally a Windows user on a Mac with BOOTCAMP.  PE 2022 opens on both BOOTCAMP Mac and Windows, but menus aren't fully there and working on BOOTCAMP Windows PC Mac---they are grayed out and unclickable.

     

    Adobe Tech Support said that Adobe does not support PE 2022 running Mac BOOTCAMP with Windows and to use it on the MacOS side, but again, PE 2019 worked fine on BOOTCAMP Mac Windows OS until I uninstalled it.

     

    The problem with PE 2022 on Mac BOOTCAMP Windows 10 Home is that the menu windows (Layers, swatches, History, Effects, Tools, Filters, Type, etc.) are all grayed out and cannot be clicked open.  I cannot draw or design anything from scratch such as freehand.  Opening a photo in PE running BOOTCAMP Windows allows me to edit the photo, but the Expanded Tools pallete and layers DO NOT open so I am limited in what I can do and create.  Adobe Tech Support came in remotely to my Mac in January 2022 and saw what is wrong (admitted it was Adobe's fault) and then said that a patch will be available in six months after I called them...and that will be June 2022. 

     

    Again, PE 2019 DID run fine with Windows BOOTCAMP Mac and I installed the latest Windows and MacOS upgrades so the problem is on the Adobe software side. I am attaching another graphic (created with Photoshop Elements 2019 in 2021 on BOOTCAMP Windows 10 Home using a Mac) to prove that PE 2019 worked FULLY FUNCTIONAL and fine with BOOTCAMP MacOS running Windows 10 Home.

     

    I have a Mac desktop with 16 GB RAM and 64-bit x64 Processor with an Intel Core i5 3.70 GHz Mac.  PE 2022 should work on my Mac if the software is patched as I have the RAM and CPU power to do the graphics and photos if the PE 2022 software is patched for Mac BOOTCAMP Windows 10 Home.  Thanks, Adobe!

     

    P
    P22527246v77bAuthor
    Known Participant
    March 31, 2022
    From Rohit at Adobe Chat...
     
    Thanks for your patience. Please accept my sincere apologies for the poor experience you've had with us. I understand your concern as you are running Windows 10 on your Mac via Bootcamp. At this moment, we do not have any information as to when there will be a patch or update for Elements to work fine on Bootcamp. It was designed to work on Native OS. I can suggest you to try to reinstall your Elements and check if it can improve the performance. I do understand that other programs from third-party developers are working fine. The thing is it is a program that relies heavily on Graphics Processor and the Apple GPU being utilized by Windows 10 via Bootcamp is not something which can provide enough resources for the app to work efficiently. What I can do, I can record this as request and forward it to the development team, however, I do not want to set any false expectations that it will be implemented any soon.
     
    Adobe actually knows what is wrong with their PSE 2022 so here's still hoping for a June 2022 BOOTCAMP patch. Yay!

    Actually, it seems to have worked better than before (see screenshot)!  I now have Layers, Tools, Color Swatches, and functions that I haven't had before!  WOO-HOOOO!  Freaking AMAZING!

     

    So Adobe came through somehow, someway, and I can design and draw from Blank Canvas scratch now using PSE 2022 BOOTCAMP! 

     

    I'll keep this thread updated to let Adobe Mac Windows 10 Home BOOTCAMP users know if there are any technical issues that I encounter with these new PSE 2022 upgrades.  Thanks, Adobe!

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