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Jean5E45
Participant
October 27, 2021
Answered

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago)

  • October 27, 2021
  • 85 replies
  • 53593 views

Hi

 

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago).

Other members in the same case ?

 

Thank you for your answers. Jean.

    Correct answer VipinGupta


    Hello,

     

    There is an update available for Elements 2022, which fixes the hang on launch issue.

     

    To Update Elements, Request you to please Launch and Close Elements Organizer and leave your system idle, depending on your interent connection speed - the update will be applied automatically and should fix the launch issue for PSE.

    In case if the automatic update fails, Please install the update for E2022 manually from Elements Organizer.

    Please refer to release notes for more details around E2022.1 Update: https://helpx.adobe.com/photoshop-elements/release-note/update.html

     

    Regards,
    Vipin

    85 replies

    Show previous replies
    E
    Edgar5FA8
    Participating Frequently
    October 29, 2021

    I have encountered the same problem wih Photoshop Elemenrs after installing the Monterey operating system. It wors fine the first try. If you close and then try starting it again, all you get is the spinning ball, requiring a force quit. Restart the computer and it works fine again, but just once.

     

    i called Apple Care and seem to have a work around. I was initially told that I could revert back to the old operating sustem and hopefully that would fix the problem. I was not vrry excited about doing that.  I was told to try restarting the imac 27 in safe mode and after that, I could open Photoshop Elements repeatedly with no issues.

     

    To start the imac in safe mode, first shut down the computer. Then hit the On buton and immediately hold down the Shift key and hold it down the entire time the computer is booting up. It will take longer than usual. You will then have the login screen. Put in your username and the password for the computer. You should be able to open and close the Photoshop Elements normally again. Not a perfect solution, but a decent work around.

     

    Obviously, it would be preferred if Adobe could develop a fix to this problrm so the computer can be started the usual way.

      E
      Edgar5FA8
      Participating Frequently
      October 30, 2021

      Update to the post about starting the computer in safe mode. I found that the photos I wanted to work with would not losd properly. This work around to getting Photoshop Elements to load more than once therefore is useless. We are stuck with having to restart the computer every time we want to use Photoshop Elements more than once.

       

      Looking at news on the web, I found earlier refernces to the same problem happening with earlier upgrades to the Mac operating system. It appears that Adobe has consistently put out a product that is works beautifully when first installed but becomes less than acceptable once an uogradevto the Mac OS occurs. 

      Hopefully, HINT,  Adobe will develop a fix that will alliw users to go back to loading Photoshop Elements more thsn once without a restart when using the Monterey OS.

        L
        larryg38672651
        Participant
        October 30, 2021

        I am, by the way, not seeing any "works once after restart" behavior.  Restarting does not change the fail: attempting to open the Photoshop Elements 2021 photo editor produces a spinning color wheel that never resolves.

          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          October 29, 2021

          Adobe is aware of the comments in this thread and is looking into the problems described.  However, it would be helpful if more details were provided about your experiences.

           

          Has anyone been unable to install Elements 2022 on Monterey OS?  And please state whether you have installed a fresh OS or simply upgraded the old one.

           

          Same question for owners of previous versions.

           

          For those who have been able to install Elements on Monterey, please describe in more detail the problems you have experienced.

           

           

          D
          DPWN
          Participating Frequently
          October 29, 2021

          After updating to Monterey PSE 2021 worked as before on the first launch. Subsequent launches produced the bouncing icon to show it was loading but eventually the Force Quit box showed the application was no longer responding. During the forced quit process I sent the data report several times. The app would not run again until the computer had been restarted. It would then run perfectly ONE time and needed a reboot to run again.

            bobkravetz
            bobkravetz
            Participant
            October 29, 2021

            Experiencing the same in Elements 2021 MAC and Organizer 2021 MAC. Elements wouldn't open, just spinning the ball, and Organizer did open with partial folders. Both have drop down choices greyed out and can't close either. Must force quit. Nothing noted on Adobe web as to any updates which you can't use in the programs (greyed out). Wouldn't you think a major company would have figured something out BEFORE Monterey's release like 90% of other apps do? Really disappointed in Adobe.

              bobkravetz
              bobkravetz
              Participant
              October 29, 2021

              Update.  After numerous force quits and reboots, both now open. The update drop down still greyed out on both.

              D
              defaultz86b60ewyhwg
              Participating Frequently
              October 28, 2021

              Same here with Photoshop Elements 2021. Freezes at start under macOS Monterey 12.0.1. Please help.

                D
                default13lff7h08tz4
                Participant
                October 29, 2021

                I cannot open Photoshop Elements 2021 in Monterey either.  Have to Force Quit every time.

                 

                  pipflash
                  pipflash
                  Participating Frequently
                  October 29, 2021

                  Touch wood, I have no problem opening PSE2022 but editing seems to take an age, with a sign across any image saying editing is in progress, even 30 minutes later!

                  D
                  defaultnes1qv67t73d
                  Participant
                  October 28, 2021

                  Hello, with Monterey you cannot start Photoshop Elements 2021 either. Please help. Regards Frank

                    Randolph II
                    Randolph II
                    Participating Frequently
                    October 29, 2021

                    Hello, I do have the same problem an many others I suppose . Is Adobe aware of this? when will this bug be fixed? rgds Ralph

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