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Jean5E45
Participant
October 27, 2021
Answered

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago)

  • October 27, 2021
  • 85 replies
  • 53848 views

Hi

 

Adobe Photoshop Elements 22 doesn't work correctly with Mac OS Monterey (new OS released 2 days ago).

Other members in the same case ?

 

Thank you for your answers. Jean.

    Correct answer VipinGupta


    Hello,

     

    There is an update available for Elements 2022, which fixes the hang on launch issue.

     

    To Update Elements, Request you to please Launch and Close Elements Organizer and leave your system idle, depending on your interent connection speed - the update will be applied automatically and should fix the launch issue for PSE.

    In case if the automatic update fails, Please install the update for E2022 manually from Elements Organizer.

    Please refer to release notes for more details around E2022.1 Update: https://helpx.adobe.com/photoshop-elements/release-note/update.html

     

    Regards,
    Vipin

    85 replies

    Show previous replies
    E
    Edgar5FA8
    Participating Frequently
    November 9, 2021

    The only real fix will be when Adobe issues one that allows users of PE 2021 and 20222 to use it properly.. That is, being able to use it repeatedly without hsving to force quit after the first use and restart the computer.

      D
      defaultieog3tzvg3wx
      Participant
      November 7, 2021

      Bonjour à tous,

      L'application photoshop elements se bloque au lancement sous monterey avec un macbookair M1 2020.

      Pour utiliser l'application qui peut fonctionner, je dois redémarrer le systeme et lancer photoshop elements en premier.

      Randolph II
      Randolph II
      Participating Frequently
      November 8, 2021

      Hello and good mornig, so one more member in the "club" of fustrated PSE-users.

      Hoping that the bug will be fixed untill christmas. That would be a nice present!

       

        jonp88202912
        jonp88202912
        Participant
        November 9, 2021

        Have you seen my fix in the post above?

        Greg_S.
        Community Expert
        Greg_S.Community Expert
        Community Expert
        November 6, 2021

        @defaultbozmu8adqxjf, the most recent method for updating Elements has been to make the process totally automatic.  So, my best guess is that you will be notified immediately upon opening the program after a fix is released.

         

        I understand that the problem for you is somewhat random.  But the next time the spinning pinwheel appears, can you try using the force-quit method to terminate the program and then re-launch it.

        D
        defaultbozmu8adqxjf
        Participant
        November 6, 2021

        Hi Greg, thanks.  I do have to force quit when that happens.  But post force quit, I am not able to relaunch the program.  I have to restart my computer for there to be a chance that it will open properly.  The other thing that happens is that if I try to open Elements Editor directly, it seems to hang up more frequently (though not every time).  If I first open the general Elements and then click on the Editor, it has a better sucess rate of it opening properly.  

        jonp88202912
        jonp88202912
        Participant
        November 7, 2021

        !!FIX FIX FIX FIX FIX!!

         

        We have 9 iMacs (M1) with PSE 19, 20, 21 and 22 not working...

        If you download the trial of Full Photoshop... install it, launch it... then try PSE...

         

        Hey presto it works...

         

        We have PSE working on all 9 iMacs.

         

        D
        defaultbozmu8adqxjf
        Participant
        November 6, 2021

        I just bought the new MacBook Pro running Monterey OS.  I had Photoshop Elements 2019, which would not open on my new Mac. I paid for an upgrade to Photoshop Elements 2022, thinking (hoping?) it would fix the compatiblity issue.  However, it only works intermittently.  Sometimes it opens fine, other times I get the spining rainbow pinwheel of death.  This seems to espcially happen if I click on a PSD file (default program to open is PSE).  However, it also happens when I try to open the program directly, so I can't fully identify a pattern.  I see from this thread they are working on a fix; anyone know if it will automatically be pushed through an update or would we have to do something?  Thank you! 

         

        K
        Kenneth H.15B9
        Participant
        November 5, 2021

        I was having a battery drain issue to where it would be dead after ~ 8 hours of sitting closed. I traced it down to Adobe Creative Cloud App, was going to Uninstall it, but at the same time it gives you a repair option. My 2020 MacBook still had 100% when I got home today. Whether that helps anyone else's problems.

        D
        defaultz86b60ewyhwg
        Participating Frequently
        November 4, 2021

        Today I got a message from Adobe. For Photoshop Elements 2022, they're working to fix this issue. 

        For Photoshop Elements 2021 however, Adobe Support says that it is no longer in development. So there will be no update for PSE 2021. For me, this means that I'm done with Adobe software. Having bought PSE 2021 less than a year a go, I expected to get at least updates for problems like this. This is just bad service from Adobe.
        Over the last couple of days, I tested Affinity Photo for Mac. Similar handling, similar price. Works for the usual stuff and can handle PSD files. The difference: It has been ready for Monterey right from the start.

         

          E
          Edgar5FA8
          Participating Frequently
          November 4, 2021

          I bought Photoshop Elements 2021 in September of this year. I have only been using it for about a month when I installed Monterey. I certainly hope the Adobe has enough sense and responsibility to develop and release a fix that will work for both PE 2021 and 2022. 

            Glenn 8675309
            Glenn 8675309
            Legend
            November 4, 2021

            Did you read the post just before yours?  Your answer is right there.  Your best bet is to contact support- be nice - give them a good sob story, and they might give a free update to 2022, with the fix when it is ready.  However, be prepared to have they say "suck it up- here's a code that will get you a $20 discount on PSE 2022". 

            Glenn 8675309
            Glenn 8675309
            Legend
            November 3, 2021

            The tech specs for PSE 2022 on the MAC are pretty clear:  It's doesn't mention Monterey.  Seems pretty cut and dried to me.   You're basically S.O.L. until Adobe issues an update to fix PSE 2022 for Monterey users.   You can rant and fuss, and try things and chat all day long with Adobe- but it basically won't accomplish anything till an update is issued. 
            Typing a response in all caps doesn't work either.    Monterey users: Sorry for your problem... deep breath... relax... and wait-- that literally is your only option.

              C
              Caligrl2222
              Participating Frequently
              November 4, 2021

              I have PSE 2021 and I have been having the same issues also.  It's not just happening to the 2022 version.

                Greg_S.
                Community Expert
                Greg_S.Community Expert
                Community Expert
                November 3, 2021

                I know absolutely nothing about Macs.  But it seems to me that the problem most of you describe is that Elements will open once, but if you close it and try to relaunch the program, there is a hang.  If you reboot, the program will launch again - only one time until the next reboot. 

                 

                If this were a problem on Windows, it would suggest that the program is not terminating correctly, and my temporary solution would be to use the Task Manager to stop the process and launch the program again without rebooting.

                 

                I therefore did a quick Google search to see if a similar solution works on a Mac and found these instructions for force-quitting an application.  Does this work for anyone?

                J
                Jean5E45Author
                Participant
                November 3, 2021

                "Elements will open once, but if you close it and try to relaunch the program, there is a hang. If you reboot, the program will launch again - only one time until the next reboot. "
                For me, I think it's more random. It doesn't work each time the same way.
                And (for example) : I select a few files + right clic +  launch Photoshop Elements via "Open with..." (in order to open all files at the same time in Photoshop Elements) doesn't work at all (not even once).

                 

                Jean

                 

                L
                Larry5E80
                Participant
                November 3, 2021

                Just wanted to confirm - My case is highly repeatable:

                - Brand new 16" M1Pro MacBook Pro
                - Brand new install of Monterey and then the single 12.0.01 upgrade.

                - Brand new purchase of Elements 2022 straight from Adobe.

                You can launch it once. After that it won't launch again until you restart. Astonishing that this was not caught in testing.

                 

                 

                  Greg_S.
                  Community Expert
                  Greg_S.Community Expert
                  Community Expert
                  November 2, 2021

                  Place this comment under the grass is always greener heading:

                   

                  For those who are saying that Adobe is the only program having problems with Monterey, I suggest you do a little research.  It is not hard to find users of other software having similar problems to those described in this thread. 

                  J
                  Jean5E45Author
                  Participant
                  November 2, 2021

                  Hi Greg
                  If you answer to me, please read carrefully 😉 I wrote "Photoshop Elements 2022 is the only application wich doesn't work on my IMac after installing Monterey and I have many".  I didn't write it is the "only program having problems with Monterey". If you're not answering me, ignore this remark 😉

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