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gazb903236
Participant
November 10, 2016
Answered

Adobe Please Provide An Email Contact As This Product Does Not Work With Windows 10!

  • November 10, 2016
  • 2 replies
  • 730 views

If any Adobe representatives read this, then please pass on this rant as I'm stuck with a product that does not work.  The lack of an email address to obtain help with this product is somewhat laughable. Why create a software product, state that it works with a particular operating system and set of computer specifications, and then leave consumers to find out that this actually not the case? 

    This topic has been closed for replies.
    Correct answer andaleebfatima1

    Hi Andaleeb,

    I've removed McAfee completely, but this time when I try and delete the LavasoftTcpService64.dll file it won't allow me to, as it states file is open in Windows Explorer. Is there a direct way of deleting this file. I have also tried scanning with Windows Malware tool, Spybot and also Malwarebites, but this does seem to remove it either.


    Hi Gaz,

    Thanks for trying that out. As next step, please try this resolution-

    To uninstall the LavasoftTcpService after uninstalling Web Companion, please:

    • Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
    • Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
    • Restart the computer.
    • Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll &  C:\WINDOWS\SysWOW64\LavasoftTcpService.dll

    That should allow you to delete the file successfully.

    Please try once and let us know if that works for you.

    Thanks

    Andaleeb

    2 replies

    A
    andaleebfatima1
    Participating Frequently
    November 10, 2016

    Hi Gaz,

    Really sorry that you're facing trouble working with Photoshop Elements on your Win 10 machine. Can you please give more details around what is happening? Which version of PSE and whether it is Editor or Organizer which is not working fine? Are you seeing some error or is it crashing?

    Thanks

    Andaleeb

    G
    gazb903236Author
    Participant
    November 10, 2016

    Hello Andaleeb,

    Thank you for the reply, I've installed Elements 15, and I'm using a HP laptop running t just over 2ghz, 8gb ram and 64bit system. I've had a reply from someone on the forum highlighting that it could be a dll file, (LavasoftTcpService64.dll). I have tried to delete the file as administrator via the system32 folder, although it prevents me doing this as it states the file is open in 'mfefire.exe'.

    A
    andaleebfatima1Correct answer
    Participating Frequently
    November 16, 2016

    Hi Andaleeb,

    I've removed McAfee completely, but this time when I try and delete the LavasoftTcpService64.dll file it won't allow me to, as it states file is open in Windows Explorer. Is there a direct way of deleting this file. I have also tried scanning with Windows Malware tool, Spybot and also Malwarebites, but this does seem to remove it either.


    Hi Gaz,

    Thanks for trying that out. As next step, please try this resolution-

    To uninstall the LavasoftTcpService after uninstalling Web Companion, please:

    • Start Command Prompt as an administrator by right-clicking it and selecting "Run as administrator."
    • Enter the this command to reset the network adapter: "netsh winsock reset" without the quotation marks and hit Enter.
    • Restart the computer.
    • Delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll &  C:\WINDOWS\SysWOW64\LavasoftTcpService.dll

    That should allow you to delete the file successfully.

    Please try once and let us know if that works for you.

    Thanks

    Andaleeb

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    November 10, 2016

    Which version of Elements?

    What is the exact error message and error code (if any)?

    If none, what problems are you experiencing exactly?

    What are your computer specs?

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