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Again!!!!AGAIN!!!!! ELEMENTS ISN'T COMPATIBLE WITH IOS VENTURA??? REALLY?? AGAIN??

New Here ,
Oct 30, 2022 Oct 30, 2022

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AGAIN!!!!!!

PHOTOSHOP ELEMENTS WONT WORK WITH LATEST IOS VENTURA UPGRADE????

THIS IS THE SAME ISSUES  ADOBE HAD WITH MONTEREY!!! (see attached)

I JUST PURCHASED elements 22 and now its already crashed???

WHY DONT YOU EVER TALK WITH YOUR USERS OR APPLE OR SEND A NOTIFICATION ABOUT UPDATES????

 

AGAIN RIPPED OFF???

 

REALLY???

AGAIN???

REALLY, really, REALLY!!!

 

you guys better fix this one!!!

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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This one of the many reasons why I don't use a Mac, they change their OS and a lot of software stops working. Not really Adobe's fault, when Apple messes things up. I also don't upgrade my OS, unless I get a new computer or my OS is extremely obsolete. Don't fix it if it ain't broken.

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Chuck did Windows 11 cause software issues in its first week?

 

Jane

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Oh, I'm not upgrading to Win 11, till I absolutely have to! Like I said, if it ain't broke, don't fix it. 

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Exactly Chuck. I use both Windows and Mac and am still on Windows 10 because of the issues with 11. 😊

 

Jane

 

 

 

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New Here ,
Oct 30, 2022 Oct 30, 2022

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this SUCKS!

so what to do if already upgraded !!! 

this is the second time!! 

I upgraded to motnerey THEN adobe says don't do it... and I have just now repurchased 22 and have the same compputer (M1) and now its having issues!

 

this so sucks!! 

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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@Tom2181831781xv wrote:

this is the second time!! 


 

Tom, since this happened to you first with macOS Monterrey and then with macOS Ventura, you probably want to turn off auto-updates in System Pref so it doesn't happen a third time. If you have a Time Machine backup, you can use it to roll back your system. Call Apple first if you need further instructions. 

 

The screenshots in your first post are for Photoshop, not Photoshop Elements, and do not apply to PSE.

 

Jane

 

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New Here ,
Oct 30, 2022 Oct 30, 2022

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I bought from adobe... adobe needs to address this...

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Adobe has no control over what Apple does to their OS. Adobe will try and keep their most current version of their software current, but they will not update older versions. This is the same with any software.

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New Here ,
Oct 30, 2022 Oct 30, 2022

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funny adobe knows how to email me when they want something but can't email me when they know this isn't gonna be compatible...they shoiud just get off the Mac platform...or do what is right...(patch or free upgrade-I am pretty PO'd becuse after the montery fiasco, adobe mainly said buy a newer version at full price- they didn't care-) also if you go to the app store is shows that PSE22 works with this operating system on this computer... adobe updates that per apple support...do you work for adobe? if not pelase don't reply.. I'm waiting for an offical response...your opinion is noted but I am looking for facts...not opinions that don't offer suport, answers, or help...

thankyou

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New Here ,
Oct 30, 2022 Oct 30, 2022

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er... hello apple? can you fix adobe? they sure can't seam to...listen I'm not in the mood... adobe needs to address.... if you don't work for adobe please see below... 

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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@Tom2181831781xv said:
do you work for adobe? if not pelase don't reply.. I'm waiting for an offical response...your opinion is noted but I am looking for facts

This is a user-to-user forum.  I don't work for Adobe but here are the official facts.

 

And here is my opinion:

One of the main reasons for having an OS is to interface with the computer hardware so that software like Elements will work on it.  Elements 2022 has been out in the wild for more than a year before Ventura was released.  Apple had ample opportunity to test whether that version (and indeed all prior versions) would work on its new OS.  As has been mentioned, Apple sells Elements in its store, so I'm sure it has an extra copy or two laying around for its engineers to test.  Now, users are finding that Elements 2022 (and presumably all prior versions) do not work with Ventura.  What conclusions do I draw from this?  Either Apple engineers are incompetent (which I think is unlikely) or Apple really doesn't care about providing OS support for legacy products of its competitors.   (Yes, Adobe is a competitor of Apple and, in the past, the relationship between the two has been very rocky.  But, I digress.)

 

So what is Adobe supposed to do about this state of affairs?  Keep providing updates for users who CHOOSE to break their installations by installing the latest and greatest OS?  Yes, it's a choice to update your OS.  And like every choice, you need to do the research before making the decision - particularly when you have been seriously burned by an uninformed choice in the past.  Fool me once, shame on you.  Fool me twice - well, I'm sure you know the rest.

 

Like other posters in this discussion, I am still on Win. 10.  I have been using computers since DOS 4 was the OS.  I know enough not to update right away if I can avoid it.  As Chuck said:  If it ain't broke . . . .  However, if and when I choose to upgrade to Win 11, I know that Microsoft provides utilities to ensure that my existing hardware and software is compatible with the new version before I dive in.  And when a Win 10 monthly updates sometimes breaks something, M$FT - the OS developer - usually fixes it within days or provides an easy way to roll back the OS update.  It does not expect other software developers to fix its code.  Apple apparently has a different business model.

 

So, while I sympathize with Elements Mac users who find that their earlier version is not working with the latest OS put out by Apple, I am not going to expect Adobe to provide an update on the day the new OS is released.  Apple is notorious for releasing software code that is changed at the last minute.   What I don't understand is why Mac users think that the problem is Adobe's and not the OS manufacturer who releases a product that won't work with legacy software.  And I also don't understand why Adobe should be the one to send notifications to its users that if you use a competitor's product, it will break your current software.  That is Apple's responsibility.

 

And since we have still not been told by any Mac user on this forum exactly what the problem is, we have no way of gauging  whether it is a universal problem or only a limited one. 

 

Having said all of that, I will bring this thread to the attention of the Adobe powers-that-be so that there can be further clarification of this issue, if necessary.

 

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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@Tom2181831781xv said:
I JUST PURCHASED elements 22 and now its already crashed???

 

You haven't told us when you made your purchase, but if it was very recent you might be interested in looking at this article which gives information about a potential free upgrade.

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