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kjg48359
Known Participant
February 26, 2013
Question

amtlib.dll error

  • February 26, 2013
  • 1 reply
  • 44118 views

When trying to run perform an edit against a file trying to add a text element, Elements v 10 crashes telling me that "system32/amtlib.dll" is not a valid windows file or is currupt. I am suspecious of the recent "inspiration browser" install a couple of months ago.  However that being said, Adobe's tech support is not helpful, I figured the best way fix this might be do do a clean install. 

However, the PC is a HP pc just purchased about 4 months ago, and of course the software was pre-installed and I do not have original system disks. 

Anyone have suggestions (and I've tried to replace the version of the DLL in the system32 subdirectory with the version that was in the \programs32\adobe\elements subdirectory with no differernce. 

Is this some kind of registration issue?

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      1 reply

      S
      Adobe Employee
      shikha__
      Adobe Employee
      February 26, 2013

      Hi,

      The easy fix for this is to reinstall the product on your machine.Since you do not have original media,you can do that in two wyas:

      Firstly,You can download and install PSE10 build .

      However this is not recommended becuase you are using Hp version of PSE and it has some extra features which will break .

      So you should go for the second one.

      Secondly,Contact HP customer support and ask them for the PSE10 build that they had installed on your machine.

      Also,

      Can you please share screenshot of the error you are getting,just for reference.

      -Shikha

      K
      kjg48359Author
      Known Participant
      February 26, 2013

      Thanks Shikha,

      here's the message; I'll try to get through to HP, already tried them the other evening and after an hour, I didn't get anywhere...

      K
      kjg48359Author
      Known Participant
      March 1, 2013

      Thanks R_Kelly,

      I checked and yes, AMTLib was there. I renamed the extension an rebooted.  It didn't make any difference.

      Still stuck (thanks for having me at least try something)


      I pressed alt+shift+cntl during start up, and was promted to restore setttings. That didn't work.

      I also went to the tool menu above the tools and if you can select the little drop down to 'reset' a tool or "reset all" tools.  Selecting the "reset all tools" acivates the crash.  When hovering the mouse over the tool, it pops up a "horizontal text tool" message, but will crash as soon as I click on it. (As a side now, it won't matter if it's a left click or a right click).

      Not seeing too many other options. Is there a font maybe on the system, or a family of fonts that's either missing or should be deleted if found?

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