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rwatson767
Participating Frequently
July 24, 2017
Question

Attempting to use PSE 13 [Was asked to sign in and pay for trial. Why?]

  • July 24, 2017
  • 2 replies
  • 384 views

When  attempting to use PSE 13 this morning I had to sign on and pay for a Free Trial. I have already paid for and been using PSE 13 for over two years now. Needless to say I did not sign up for the free trial or pay for one.

What gives?

Bob  AZ

    This topic has been closed for replies.

    2 replies

    Dhananjay Sati
    Dhananjay Sati
    Participating Frequently
    July 24, 2017

    Hi rwatson,

    Thanks for posting in Adobe forum.

    I understand you are facing issue with the activation of Adobe Elements 13.

    Firstly,

    - Please click here to download Adobe Application Manager for Windows.

    or

    Please click here to download Adobe Application Manager for Mac.

    - After installation please double click its icon on your desktop screen to complete the installation.(Windows)

    - After installation please double click its icon by searching it on finder to complete the installation (Mac)

    Secondly,

    - Open Adobe Photoshop Elements

    - Click "Help"

    - If you are signed in then please sign out.

    - Open Adobe Photoshop Elements again.

    - Sign in with your adobe id & password.

    - Enter your serial number to activate the software.

    - Restart Adobe Photoshop Elements & test it.

    Hope this help.

    Thanks

    Regards

    Dhananjay

    R
    rwatson767Author
    Participating Frequently
    August 20, 2017

    All

    Did all that was requested and/or suggested. All seems well now. Adobe and WordPerfect have been a problem all summer long and was weighing on me. I have been using both together for many years and finally Corel determined that WP X8 was a 32 bit program that happened to work with Windows 10 64 bit but watch out. So I dropped using both PSE 13 and WP X8 together. I stumbled through my project using PSE 13 only. The results were very good. Thank God.

    Thanks for the assistance.

    Bob  AZ

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 24, 2017

    Don't think anyone can tell you without more information, error messages or some screenshots. All we can do is state the obvious: it should not be happening.

    Is it still happening? What exactly was the trial for? Can you post screenshots?

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