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davidfanshawe
Participant
May 22, 2020
Question

auphd link not found in Microsoft store (for 2020 update)

  • May 22, 2020
  • 3 replies
  • 4851 views

My new PE 2020 Upgrade Edition keeps telling me to install an update which needs a new app to open the auphd link, and expects to find this in the Microsoft Store. But this responds "No results found in this filtering". What do I do now?

3 replies

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
June 13, 2020

auphd is evidently a protocol used to point to an Adobe Update Helper app. The updater app is not being launched correctly by the Adobe scripts. Windows is valiantly trying to assist but does not know what to do with the auphd protocol.


In other discussions, Adobe suggest launching the Helper app manually.

Try https://community.adobe.com/t5/photoshop-elements/updating-camnera-raw-12-and-ps-elements-2020/td-p/10932808?page=1

ktp6915
ktp6915
Participant
August 30, 2020

I'm having the same problem in Lightroom. Do you know the workaround for Lightroom?

 

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geolyon
Participant
February 5, 2021

For others following this thread....I reinstalled Creative Cloud and now Update is working as it should. No more error messages!!!


Pour mise à jour version 2021 ver 2021.1:

La réparation (ou réinstallation) de Creative cloud m'a permis la mise à jour sans problème alors qu j'avais le problème décrit précédemment.

A savoir que Creative Cloud est obligatoirement installé, pour la première fois avec Photoshop Elements 

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bwallan007
Participating Frequently
June 13, 2020

I have the same problem and Microsoft has no idea what the Adobe error means.

99jon
99jon
Legend
May 22, 2020

Contact Microsoft Store Support directly.

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