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davidl57581432
Participating Frequently
June 18, 2017
Question

Bought disc version of Elements 15, never asked for serial number

  • June 18, 2017
  • 3 replies
  • 2502 views

When I installed Elements 15 it asked me to sign on with my adobe ID (I already have Creative Cloud with PS CC and Lightroom) and I signed in.  It never asked for a serial number even though I chose the option that I already bought the software during installation. Now it is acting as if this is a trial version (keeps asking me if I want to buy it, and I can find nowhere to register the serial number that I have.

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    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 20, 2017

    Where did you purchase the software from?

    E
    elizabeths27678946
    Participant
    June 20, 2017

    Bought Photoshop Elements 15 as a download from Amazon. Starting the install a screen popped up asking for a serial number which appeared to be six digits.I didn't have one. Looked at help on-line which said it would be in my Adobe account but my list of products was blank. Contacted help who told me to ask my retailer for a serial number. Just tried again and discovered that the Serial number is the Product Key and is six groups of four numbers. Now installing. I may be dim but what you call something is important.

    MichelBParis
    MichelBParis
    Legend
    June 18, 2017

    In the Editor, Menu Help >> Sign in.

    Does it work for your? 'Sign in' is the same as the old 'Activate'.

    D
    davidl57581432Author
    Participating Frequently
    June 18, 2017

    Thanks for response. I have signed in with my adobe account, but it still periodically shows me ads to purchase full version and has never asked for the serial number.

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    June 20, 2017

    Hi David,

    Request you to please respond to the following:

    1. Open Photoshop Elements Editor.
    2. Go to Help Menu.
    3. Request you to please attach the screenshot of your Help menu.

    Through this I need to check if you are signed in or not.

    Waiting for your response to assist you further.

    Thanks,

    Arshla

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