Bought disc version of Elements 15, never asked for serial number

Forum|Forum|8 years ago
June 18, 2017
3 replies
2503 views

When I installed Elements 15 it asked me to sign on with my adobe ID (I already have Creative Cloud with PS CC and Lightroom) and I signed in. It never asked for a serial number even though I chose the option that I already bought the software during installation. Now it is acting as if this is a trial version (keeps asking me if I want to buy it, and I can find nowhere to register the serial number that I have.

This topic has been closed for replies.

Peru Bob

Community Expert

Where did you purchase the software from?

E

elizabeths27678946

Participant

Bought Photoshop Elements 15 as a download from Amazon. Starting the install a screen popped up asking for a serial number which appeared to be six digits.I didn't have one. Looked at help on-line which said it would be in my Adobe account but my list of products was blank. Contacted help who told me to ask my retailer for a serial number. Just tried again and discovered that the Serial number is the Product Key and is six groups of four numbers. Now installing. I may be dim but what you call something is important.

MichelBParis

Legend

In the Editor, Menu Help >> Sign in.

Does it work for your? 'Sign in' is the same as the old 'Activate'.

D

davidl57581432Author

Participating Frequently

Thanks for response. I have signed in with my adobe account, but it still periodically shows me ads to purchase full version and has never asked for the serial number.

99jon

Legend

99jon, during installation this is the screen I saw:

I clicked "Install" since I already bought it. The next screen simply said I had to sign in with an Adobe account and pre-populated with the account I already have. When I clicked "next" it never gave me a spot to enter a serial number and simply installed.

I do have Creative Cloud running in the background so I am not sure if somehow it hijacks the installation and just adds it to a subscription?

If problems persist click the link below.

Choose Account Issues
Choose Adobe ID and signing in
Scroll to the bottom of the page and choose - Show me my contact options
Click Chat

https://helpx.adobe.com/contact/support.html

Also see my image below:

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