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Can't Activate 2021 Elements because there are not 6 numbers on my disc sleeve

Participant ,
Jan 10, 2024 Jan 10, 2024

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Hi, I'm trying to activate my Elements 2021 but adobe wants a 6 digit serial number that is supposed to be on my sleeve.  I don't have one.  I only have a 24 digit number.  Any idea where to go from here?Screen Shot 2024-01-10 at 9.22.05 AM.png

 

 

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correct answers 1 Correct answer

Community Expert , Jan 10, 2024 Jan 10, 2024

 

Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

Four numbers go in each field in the screenshot your showing.

Do not post the numbers here on the forum.

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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I suspect that you have a redemption code.

Please review this tech note:

Find your serial number (adobe.com)

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Participant ,
Jan 10, 2024 Jan 10, 2024

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I misposted my image and edited.  I didn't mean to do that.  I have the serial number and it's registered.

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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Enter the 24 digit serial if it starts with 1057-xxxx-xxxx-xxxx-xxxx-xxxx

Four numbers go in each field in the screenshot your showing.

Do not post the numbers here on the forum.

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Participant ,
Jan 10, 2024 Jan 10, 2024

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OMG is it that obvious - sorry!  I'll try that.

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Participant ,
Jan 10, 2024 Jan 10, 2024

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Boy do I feel like an idiot.  I got the program to open finally with your advice.  Crossing my fingers all is well from this point forward.

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New Here ,
Jan 22, 2024 Jan 22, 2024

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I had the same problem. Would it be too hard for Adobe to explain that you have to load 24 numbers into 6 boxes?

 

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