Participant

Question

Can't Quit PSE 2019

Forum|Forum|7 years ago
January 17, 2019
5 replies
2309 views

When I try to quit PSE 2019, I get an error message I can't seem to resolve....

There is no application set to open the URL auphd://update?sapCode=PSE&baseVersion=17.0&platform=osx10-64&skipUpdateInfo=true.

Is this because I removed my older version <PSE 14> from my computer?

Thanks for any guidance.

Elliot

This topic has been closed for replies.

D

default7w295vi5v2ev

Participant

Same issue here with the same error message. I can only force quit

Phil Pickering

Legend

Try the solution described in this Adobe Knowledge Base article:

Error with URL while trying to update Photoshop Elements 2020 on macOS

VipinGupta

Adobe Employee

Dear User,

Can you please launch Safari -> Open Preferences -> Extensions

Please turn on and off each extension one by one and see if any of the extensions available in safari is causing the problem?

Please let me know in case of any queries.

Thanks

Vipin

R

ru_bunky

Participating Frequently

I changed my default browser from Firefox to Safari and the update worked without issues. Problem solved.

VipinGupta

Adobe Employee

Good to know that the problem is solved.

Since this has something to do with the firefox browser, would you like to please share the details of the extensions that are enabled in your firefox browser?

This would help us investigate the issue and handle this problem in our application.

You can directly message me the screenshot, if you would not want to share it here on public forum.

Thanks

Vipin

R

ru_bunky

Participating Frequently

I also have this issue that start when I request an update to my newly installed Photoshop Elements 2019.

R

ru_bunky

Participating Frequently

Here is the error message when I try to update. I'm able for Force Close the app because the app will not normally close like the OP.

Medha_Sharma

Adobe Employee

Hello,

Could you please confirm if you have the retail build or the Mac App Store build?

Thanks,

Medha

Medha_Sharma

Adobe Employee

Hello,

We'll need some information from you to investigate this issue at our end.

Please download the Log Collector tool to gather the system logs. Once you've downloaded the Log Collector Tool, please refer to this link to collect the logs.

How to use the Creative Cloud Log Collector tool

Also, please navigate to C:\Program Files (x86)\Common Files\Adobe\Installers and share the 'Install.log' file with me.

You can upload the logs to DropBox/Google Drive or any other preferred medium and share its link with me via personal message.

Please also mention what all Adobe products do you have on your system.

Thanks,

Medha