can't redeem my serial no.

[whssammy]

Hello all,

I bought the DVD package via Amazon.

After entering the redeem code (double-checked) on the page, it says

"Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone"

Please help.

Thanks in advance

[Greg_S.]

You may be confusing a redemption code which you received from Amazon with the serial number which you enter when you install the program.  Take a look at this article which explains the difference and how to redeem your code.