Skip to main content
lepariseau&eyork
lepariseau&eyork
Known Participant
November 11, 2016
Question

cannot enter the SN for PSE 15

  • November 11, 2016
  • 1 reply
  • 265 views

I downloaded the trial version of PSE 15.  I then purchased the CD so that I have a back up and a SN.  When I start up PSE 15, there's a tab that says "license" - when I click on it, the program pauses for a while and then continues to load without my ever having entered the SN.  What's going on?  I've done this process before going from PSE 13 to 14 and had no problems.

thanks for any help.

This topic has been closed for replies.

1 reply

A
Adobe Employee
arshla jindal
Adobe Employee
November 17, 2016

Hi Lynne,

I would request you to do the following :

  • Go to PSE Editor.
  • Open Help Menu and click on Sign Out (if you're signed in already)
  • Now again try Signing in from this same Help Menu.
  • Click on License this software (and not Start Trial) and enter the Serial key.

This should work fine. Please get back to us in case you still face the issue.

Thanks,

Arshla

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices