Cannot update PSE 2019 OSX

[cwicket]

"There is no application set to open the URL auphd://update?sapCode=PSE&baseVersion=17.0&platform=osx10-64&skipUpdateInfo=true."

^Dialogue that comes up when trying to update or quit PSE editor.

Downloaded version of PSE 2019 OS X.

Changing default browser to Safari/Opera/Firefox/Chrome doesn't change anything.

Turning off any/all extensions on all of those browsers doesn't change anything.

Obviously, "Choose Application..." and "Search App Store" are not a solution.

OSX 10.13.6, latest versions of all browsers.

[Medha_Sharma · Accepted solution]

Hello,

We apologize for the inconvenience you had to face.

Could you please navigate to: ‘/Library/Application Support/Adobe/Adobe Desktop Common/HDBox’ and confirm whether Adobe Update Helper application is present at the aforementioned location?

Thanks,

Medha

[cwicket · Accepted solution]

It is present.

After manually starting Adobe Update Helper, I was able skip the error message, successfully download, install, and launch the update.  Thanks for the clue!

[Medha_Sharma]

Glad to know that you were able to update the application.

Thanks,

Medha

[KeithJamesC]

Hello Medha:  It is present at the location, but it will not open when clicked upon.

[KeithJamesC]

ah!  but just having clicked on it seems to have helped.  The update is not downloading and updating!

[KeithJamesC]

typo, sorry:    the update is NOW downloading and updating!

[edo43]

Could you please tell me where to find Adobe Update Helper.app and how manually starting it? Many thanks in advance

[99jon]

Are you using Mac OS? Are you being prompted to update? Ensure you are looking in the system library, not the user library

If you click Go on the top menu and choose go to folder it usually takes you to /Library/ and you can follow the path from there. The Adobe Update Helper app is usually inside the HDBox folder.

Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨Adobe Desktop Common⁩ ▸ ⁨HDBox⁩

[Steve5CC4]

I tried to follow that string, but don't have the Adobe Desktop Common folder. Suggestions?