[Canon T6i] RAW files not recognized in either elements 12 or elements 15!

Question

I have both elements 12 (the one I usually use), and elements 15. I have always shot with one of 2 Canon 7D cameras, and loaded the raw files with no problem.

Yesterday I used my back up Canon T6i for the first time for an event. Neither of the elements versions will recognize the raw files! I updated elements 12, and it still does not work. Says the file types are not supported when I try to upload them.

Elements 15 won't even update. No matter what I do. I click update, and it gets to 3% and stops. I have tried countless times to get that to update thinking that the camera may be too new to work with elements 12.

I need to be able to access these files! I don't shoot in jpeg, and don't have another program.

Help!

John Waller · Answer

Yesterday I used my back up Canon T6i for the first time for an event. Neither of the elements versions will recognize the raw files!

Cameras supported by Camera Raw

Camera Raw plug-in and Adobe application compatibility

The T6i was first supported in Camera Raw 9.0 which is supported out of the box by Elements 15 - no updates required since version 15 shipped with Camera Raw 9.6. Elements 12 will never read those Raw files since it's only compatible with Camera Raw up to version 8.5.

If Elements 15 is not reading those Raw files then something else is wrong. How are you getting the files from camera to computer. Try a different card reader or changing cables.

If you upload a sample T6i Raw file to Dropbox and post a link here, we can take a look.

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