Cant open photo editor in elements 19

[sbrooks1192]

I just purchased and downloaded elements premiere 19. The organizer opens fine and shows all files, but when I click on the photo editor it says I must purchase, or try the free trial. What do I do to get the photo editor to work?

[Medha_Sharma]

Hello,

It seems that you've purchased just the video editor. The photo editor is a separate application altogether which could either be purchased individually or in a bundle with the video editor.

Please refer to the following page to know more about the different offerings: Easy Photo & Video Editing Software | Adobe Elements 2019 Family

You can also try out the free 30 day trial of the photo editor before purchasing it.

Thanks,

Medha

[sbrooks1192]

This is a total nightmare! There is no information to deactivate or return

an elements product. When you try to chat nothing happens, when you call

the listed 800 number you get nothing but cheap offers to buy garbage on

the phone. Someone please help!

On Mon, Oct 8, 2018 at 12:32 PM Medha_Sharma <forums_noreply@adobe.com>

[sbrooks1192]

Someone please help. There is no posted links or information to help you deactivate an elements product, so you can buy the right one. The chat line goes nowhere, the posted 800 number takes you to endless recordings of garbage offers to buy well garbage.

[Peru Bob]

See here:

Return or exchange a non-subscription product

[sbrooks1192]

Still takes you nowhere to exchange or return this product. Adobe customer service is horrible. There is no way to get honest beneficial help.

[Nicolas Ribot]

Hi Steve,

Sorry for the trouble reaching our support team.

Was the app purchased from Adobe directly?

If it was, please send your order number and Adobe ID (email) privately so we can follow up.

Thanks

Nic

[sbrooks1192]

Yes it was purchased directly from adobe on line.y order number *

[Personal information removed by moderator.], my adobe ID is[Personal information removed by moderator.]

On Tue, Oct 9, 2018 at 6:03 AM Nicolas Ribot <forums_noreply@adobe.com>

[Peru Bob]

This is a public forum, not Adobe support.  Please protect your information by not posting it openly.  Please use the Private Message system to communicate with Adobe staff by hovering over the icon above Staff and click "message" to send a PM.

[sbrooks1192]

Nic, I need your email.

[Peru Bob]

sbrooks1192  wrote

Nic, I need your email.

Please follow my instructions posted earlier and you will be able to send a Private Message to him:

Please use the Private Message system to communicate with Adobe staff by hovering over the icon above Staff and click "message" to send a PM.