Skip to main content
S
sbrooks1192
Participating Frequently
October 8, 2018
Question

Cant open photo editor in elements 19

  • October 8, 2018
  • 2 replies
  • 891 views

I just purchased and downloaded elements premiere 19. The organizer opens fine and shows all files, but when I click on the photo editor it says I must purchase, or try the free trial. What do I do to get the photo editor to work?

    This topic has been closed for replies.

    2 replies

    Nicolas Ribot
    Community Manager
    Nicolas RibotCommunity Manager
    Community Manager
    October 9, 2018

    Hi Steve,

    Sorry for the trouble reaching our support team.

    Was the app purchased from Adobe directly?

    If it was, please send your order number and Adobe ID (email) privately so we can follow up.

    Thanks

    Nic

    S
    sbrooks1192Author
    Participating Frequently
    October 9, 2018

    Yes it was purchased directly from adobe on line.y order number *

    [Personal information removed by moderator.], my adobe ID is[Personal information removed by moderator.]

    On Tue, Oct 9, 2018 at 6:03 AM Nicolas Ribot <forums_noreply@adobe.com>

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 9, 2018

    This is a public forum, not Adobe support.  Please protect your information by not posting it openly.  Please use the Private Message system to communicate with Adobe staff by hovering over the icon above Staff and click "message" to send a PM.

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    October 8, 2018

    Hello,

    It seems that you've purchased just the video editor. The photo editor is a separate application altogether which could either be purchased individually or in a bundle with the video editor.

    Please refer to the following page to know more about the different offerings: Easy Photo & Video Editing Software | Adobe Elements 2019 Family

    You can also try out the free 30 day trial of the photo editor before purchasing it.

    Thanks,

    Medha

    S
    sbrooks1192Author
    Participating Frequently
    October 8, 2018

    This is a total nightmare! There is no information to deactivate or return

    an elements product. When you try to chat nothing happens, when you call

    the listed 800 number you get nothing but cheap offers to buy garbage on

    the phone. Someone please help!

    On Mon, Oct 8, 2018 at 12:32 PM Medha_Sharma <forums_noreply@adobe.com>

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices