Change of format from 6000 x 4000 into 4000 x 4000 during importing

New Here ,
May 23, 2022 May 23, 2022

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During uploading pictures from my Canon EOS 80D to my desktop (i tried to upload a batcht instead of picture by picture what i normally do) the format has changed when i open it in Elements 2020.

Original size is 6000 x 4000 but in Elements it opens at 4000 x 4000. In Canon Digital Photo Professional 4, you see a white frame of 4000 x 4000 in the picture. Also i see this square format now on my camera display.

I do not know whwt happened, but my SD card is now also changed.

Can somebody please advise me what to do.

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Import and export , Problem or error

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Adobe Community Professional ,
May 23, 2022 May 23, 2022

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1. Check the camera manual for directions to change settings.

2. Reformat the SD card or purchase a new one.

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