Costco special edition elements 12 serial number

Forum|Forum|8 years ago
April 12, 2017
3 replies
2004 views

We purchased Photoshop Elements 12 several years ago from Costco and never used it. Now we're trying to load it and can't find the serial number. It looks like it was a common problem at the time. Are there any answers? Please help.

serial number problems

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R

rb74817613

Participant

I lost my photoshop elements 12 after I had to reinstall windows. I had purchased it at Costco. It would not reinstall and said that the serial number i had was invalid. The only S/N i had was on the barcode sticker.

I contacted adobe via chat. First of all, you will wait about 45 mins to connect. It said I was 4th in line with a 7 minute wait. That was a long 7 minutes. I chatted w/Deepak and gave him/her the only numbers on the box on the barcode sticker. According to Deepak, those were not the right numbers. I kept all of the original contents of the box and there was never a S/N other than the one on the barcode sticker. Deepak said to take it back to Costco. So there you go, don't waste your time chatting w/someone from a call center in India who does not give a crap about you.

I searched and could not find a customer support telephone number on the adobe website, but Deepak gave me (800) 833-6687. The recording told me a 1 minute wait..i'm still on hold after 12 minutes...what a joke.

K

kenl1948

Participant

I to loast me serial number for PE12 but my purchase was from Ebay. When i made the purchase i was sent a page with all the info i needed, i downloaded it from Adobe and it all worked well.

I contated Adobe and they talked me all through setting it up so they knewwhere i bought it from and there was no problem.

I had a hard drive failure and lost the info though i did still have the install file. I contacted Adobe (the name Deepak does ring a bell) and they just did not want to know!!!

I have put in a request with ebay for details of back order (they only show three years online) and i'm awaiting a reply from them.

hatstead

Inspiring

Have a look in your Adobe account. If you registered the product at the time of purchase, the serial number should be available. If not and you wish to use the program, purchase of the latest version is in order.

99jon

Legend

If you have purchased the boxed version with disk the serial number is usually inside, either on the white cardboard inner box or on the disk wrapper.

A

Anwesha Dev Chaudhary

Participating Frequently

Please contact Contact Customer Care

They would help you in resolving this query.

Thanks,
Anwesha