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R
Rara-Wulan
Participant
October 13, 2019
Question

Crashes

  • October 13, 2019
  • 2 replies
  • 380 views

Hi...

I bought Adobe Photoshop element from Amazon on line. I am done installed, after I am open one time to try, I can't open anymore because of crashes. 

I am use Window 10 on my laptop.

please help !

 

[Moved from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

 

    This topic has been closed for replies.

    2 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    October 14, 2019

    Hello,

     

    We understand this would’ve been a frustrating experience for you, so please accept our sincere apologies for the inconvenience you had to face.

     

    Please let us know what all third party plugins are installed on your system. Also, please perform the following steps and let us know if this resolves the issue:

    1. Quit the application
    2. Navigate to “C:\Program Files\Adobe\Photoshop Elements 2020”
    3. Locate the ‘Plug-Ins’ folder and prefix ~ before its name (i.e. rename the folder to ~Plug-Ins)
    4. Launch the application

     

    Feel free to reach out to me if you need any further assistance.

     

    Thanks,

    Medha

    C
    Chris Lalashius
    Participant
    May 18, 2020

    I installed Photoshop Elements Ok. When I click photo Editor it attempts to open but instantly closes. I did have PS2014 installed on the system once. After uninstalling all Adobe products and deleted Adobe folders and removed Adobe from the registry I get the same results. I renamed the Photoshop Elements 2020 as mentioned above. Today is Monday May 18th and I purchased the product over the weekend. This is a brand new install.

     

    Thank you,

    Chris

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 13, 2019

    Are you able to open the Welcome Screen? Which program crashes - the editor or the organizer?  Are you getting any error messages?  If so, please post a screenshot.

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