Hi, I'm having a seemingly random bug with my crop tool.
I am dealing with hundreds of images that need to specifically cropped to the same aspect ratio.
I have input 210mm by 297mm for this and most of the time it works as expected. This means it is set to 'Custom' on the drop down and nothing in the resolution feild as I want them to keep the same resolution.
It will however occasionally break when I drag the crop tool over the artwork. It doesn't honour what the mouse is doing and instead draws a tiny version of the crop box.
I can then grab the corners of the tiny crop box to edit the size but it wont allow me to initially draw it the box any larger.
I have tried the crop pre-selection tick box in the preferences - this doesn't fix the issue.
The only way to seemingly stop it from doing this once it's bugged out is to either go to a different tool and preform an action that isn't a crop or just restart photoshop and that then fixes the issue.
I'm not sure if there's a sequence of tools that can cause it? I can't replicate the bug consistently.
I'm also having it display the wrong/no tool icon when grabbing corners to modify them too? Could this be connected?
Is this a know bug? Have a got a setting wrong?
Please help, it's incredibly frustrating. This is also not just my pc doing this. I'm part of a team where it also happens to the others. All are using the same version of Photoshop Elements.
I have attached a screen grab of how it looks when I try an draw a large crop box with the bug.
But if that helps, this is my PC info:
Processor Intel(R) Core(TM) i9-10900 CPU @ 2.80GHz 2.81 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID 724D4A61-7F1C-48EA-9C07-10F0065124C2
Product ID 00330-53791-37981-AAOEM
System type 64-bit operating system, x64-based processor
It displays like this:
Below is my photoshop elements system info if that helps:
Adobe Photoshop Elements Version: 21.0 (20230329.Git.master.77124fa) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 10
Logical processor count: 20
Processor speed: 2808 MHz
Built-in memory: 32454 MB
Free memory: 19243 MB
Memory available to Photoshop Elements: 29719 MB
Memory used by Photoshop Elements: 80 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=24, left=1920, bottom=1074, right=3600
OpenGL Drawing: Disabled.
License Type: Perpetual
Serial number: 91558099607974357081
Feature::Dummy Feature: OFF
Feature::GPULensBlur: ON
Feature::HEIFFormat: ON
Feature::CloudPSDSnapshotFiles: OFF
Feature::CloudDocs: ON
Feature::CloudDocsEnableFaultInjection: OFF
Feature::CloudDocsFailAll: ON
Feature::CloudDocFolders: ON
Feature::CloudDocFolders: ON
Feature::Frame Tool: ON
Feature::AliasLayers: OFF
Application folder: C:\Program Files\Adobe\Photoshop Elements 2023\
Temporary file path: C:\Users\JONTAL~1\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 928.8G, 291.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2023\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2023\Plug-Ins\
Additional Plug-ins folder: not set
Installed components:
ACE.dll ACE 2022/02/10-19:07:13 79.8c717f3 79.8c717f3
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.5.9
AdobePDFL.dll PDFL 0000/00/00-00:00:00 1.00000 1.00000
AdobePIP.dll Adobe Product Improvement Program 8.2.0.62
AdobeXMP.dll Adobe XMP Core 2022/02/15-08:07:32 79.83fae64 79.83fae64
AdobeXMPFiles.dll Adobe XMP Files 2022/02/15-08:07:32 79.83fae64 79.83fae64
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2022/02/10-19:07:13 79.8c717f3 79.8c717f3
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2022/08/19-19:10:17 79.d7ba922 79.d7ba922
amtlib.dll AMTLib (64 Bit) 11.0.0.39 1.000000
ARE.dll ARE 2022/02/10-19:07:13 79.8c717f3 79.8c717f3
AXE8SharedExpat.dll AXE8SharedExpat 2022/02/04-19:11:32 79.97e751e 79.97e751e
AXEDOMCore.dll AXEDOMCore 2022/02/04-19:11:32 79.97e751e 79.97e751e
Bib.dll BIB 2022/02/10-19:07:13 79.8c717f3 79.8c717f3
BIBUtils.dll BIBUtils 2022/02/10-19:07:13 79.8c717f3 79.8c717f3
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2022/02/10-19:07:13 79.8c717f3 79.8c717f3
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.8.2+220504-2016.1.dml-1.8.0de2b44
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ems.dll Elements Organizer 21.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
HDPIM.dll HDPIM DLL 5.8.0.592
HUM.dll HUM DLL 5.8.0.592
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
imslib.dll IMSLib DLL 10.0.0.48
JP2KLib.dll JP2KLib 2022/02/04-19:11:32 79.032215c 79.032215c
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.7
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
libssl-3-x64.dll The OpenSSL Toolkit 3.0.7
LogSession.dll LogSession 8.2.0.62
mc_enc_mp4v.dll MainConcept® MPEG-4 Video Encoder Engine 10.6.19.4108
mc_mux_mp4.dll MainConcept® MP4 Multiplexer 10.6.19.5744
mediacoreif.dll photoshopdva 11.1.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2022/02/09-19:08:17 79.7f5afb0 79.7f5afb0
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop Elements Editor 21.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 21.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop Elements Editor 21.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
seledit.dll Seledit 1.0
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 6.5.0.000
VulcanMessage5.dll Vulcan Message Library 6.5.0.000
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
Required plug-ins:
Accented Edges 16.1
Adjust Facial Features 21.0
Angled Strokes 16.1
Auto Divide 12.0.1
Auto Shake Reduction 21.0
Average 16.1 (2015.1 x001 x003)
Bas Relief 16.1
BMP 21.0
Chalk & Charcoal 16.1
Charcoal 16.1
Chrome 16.1
Clouds 16.1 (2015.1 x001 x003)
Color Halftone 21.0
Colored Pencil 16.1
Comic 13.0
CompuServe GIF 21.0
Conté Crayon 16.1
Correct Camera Distortion 21.0
Craquelure 16.1
Crop and Straighten Photos Filter 21.0
Crosshatch 16.1
Crystallize 21.0
Cutout 16.1
Dark Strokes 16.1
Difference Clouds 16.1 (2015.1 x001 x003)
Diffuse Glow 16.1
Displace 21.0
Dry Brush 16.1
Extrude 21.0
FastCore Routines 16.1 (2015.1 x001 x003)
Fibers 21.0
Film Grain 16.1
Filter Gallery 16.1
Fresco 16.1
Glass 16.1
Glowing Edges 16.1
Grain 16.1
Graphic Novel 13.0
Graphic Pen 16.1
Halftone Pattern 16.1
Ink Outlines 16.1
Lens Blur 16.1
Lens Flare 21.0
Liquify 21.0
Matlab Operation 16.1 (2015.1 x001 x003)
Mezzotint 21.0
MMXCore Routines 16.1 (2015.1 x001 x003)
Mosaic Tiles 16.1
Multiprocessor Support 16.1 (2015.1 x001 x003)
Neon Glow 16.1
Note Paper 16.1
Ocean Ripple 16.1
OnEdge 1, 0, 0, 1
Paint Daubs 16.1
Palette Knife 16.1
Patchwork 16.1
Pen and Ink 13.0
Photocopy 16.1
Picture Package Filter 16.1 (2015.1 x001 x003)
Pinch 21.0
Pixar 16.1 (2015.1 x001 x003)
Plaster 16.1
Plastic Wrap 16.1
PNG 21.0
Pointillize 21.0
Polar Coordinates 21.0
Poster Edges 16.1
Radial Blur 21.0
Read Watermark 4.0
Reticulation 16.1
Ripple 21.0
Rough Pastels 16.1
Save for Web 21.0
ScriptingSupport 16.1
Shake Reduction 21.0
Shear 21.0
Smart Blur 21.0
Smudge Stick 16.1
Solarize 16.1 (2015.1 x001 x003)
Spatter 16.1
Spherize 21.0
Sponge 16.1
Sprayed Strokes 16.1
Stained Glass 16.1
Stamp 16.1
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 16.1
Texturizer 16.1
Tiles 21.0
Torn Edges 16.1
Twirl 21.0
Underpainting 16.1
Water Paper 16.1
Watercolor 16.1
Wave 21.0
WIA Support 16.1 (2015.1 x001 x003)
Wind 21.0
ZigZag 21.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONE
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