Deactivate old Computer

Forum|Forum|4 years ago
June 7, 2021
2 replies
1177 views

I cannot useing Photoshop Elements 15 on my "new" Computer, because Adobe saying I have used my SeriealNumber to often and have to deactivate old Installations. This Computer is not available anymore.

I used the Adobe Help Center with go to Account Settings but this page only listing in Abos the Product (Elements 15) but there is not a page where my PSE15 Computers are listed.

Now I wanted to use the Support from Adobe that they deactive my old Installation but I do not get the Page for personal contact in German.

This topic has been closed for replies.

Correct answer hatstead

Try to call them:

Reach us by phone (adobe.com)

jane-e

Community Expert

Hi @Dukemon09

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

~ Jane

hatsteadCorrect answer

Inspiring

Try to call them:

Reach us by phone (adobe.com)

L

Lumigraphics

Legend

https://helpx.adobe.com/de/support.html

D

Dukemon09Author

Participant

It is far too complicated to reach the personal customer service. Nowhere does it say "chat now" or anything like that. I donot want "first steps" or anything like this.

T

Test Screen Name

Legend

It does not seem so complicated, when it works properly. I wish web designers would understand that many people do not relate to, notice, or understand strange logos. They went to a lot of trouble to make something that frustrates many people.

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