Deactivate old Computer

Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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I cannot useing Photoshop Elements 15 on my "new" Computer, because Adobe saying I have used my SeriealNumber to often and have to deactivate old Installations. This Computer is not  available anymore.

I used the Adobe Help Center with go to Account Settings but this page only listing in Abos the Product (Elements 15) but there is not a page where my PSE15 Computers are listed. 

Now I wanted to use the Support from Adobe that they deactive my old Installation but I do not get the Page for personal contact in German.

 

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Problem or error, Windows

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correct answers 1 Correct answer

Adobe Community Professional , Jun 07, 2021 Jun 07, 2021
Try to call them: Reach us by phone (adobe.com)

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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It is far too complicated to reach the personal customer service. Nowhere does it say "chat now" or anything like that. I donot want "first steps" or anything like this.

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LEGEND ,
Jun 07, 2021 Jun 07, 2021

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It does not seem so complicated, when it works properly. I wish web designers would understand that many people do not relate to, notice, or understand strange logos. They went to a lot of trouble to make something that frustrates many people.

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Hi @Dukemon09 

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

~ Jane

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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Try to call them:

Reach us by phone (adobe.com)

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