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Hello,
I would like to deactivaze my PE 13 licence but I do not have the software installed anymore. I delete it without deactivation. But I see software in my adobe account. But I cannot deactivate there. Can you help?
Thanks.
On this page, there is a link to a chat room if you have lost access to your computer.
I believe a live response will be given. But just state that you need to deactivate photoshop elements 13 from old computer.
Go here and only ask to have your activations reset:
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On this page, there is a link to a chat room if you have lost access to your computer.
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Thanks Greg,
looks like a chat bot. I cannot get it done. What do I have to type in? Thanks.
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The link doesn’t work anymore. It leads to the page:
https://helpx.adobe.com/contact.html?step=CCSN
That currently shows like this:
No chat room anywhere, as you can see.
Really don’t know why there’s not a way to do this directly from the profile page of the user account.
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I believe a live response will be given. But just state that you need to deactivate photoshop elements 13 from old computer.
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Go here and only ask to have your activations reset:
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Hello Adobe Team,
This is realy frustrating. I got in contact with your people at the support email I got from you. Unfortunately Adobe has deactivated the servers and cannot reset my PSE13 licence. They cannot help. The only offer I got is to buy an upgrade for $99. But this is not acceptable to me. I purchased the software some time ago and it still works even with latest Win 10. I do not consider this as customer friendly.
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I think you have received a scam email. Please look at the announcement at the top of the forum.
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Excellent point: Adobe doesn't have a support email to reply.
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I’m having the same problem with PE 14 ― and also a big trouble trying to find a solution.
I followed the link that Peru Bob indicated, clicked on “Adobe Download & Install Forum”, and reached to the page:
https://community.adobe.com/t5/get-started/bd-p/get-started?page=1&sort=latest_replies&filter=all
That shows like this:
Please, tell me, where exactly on this page I should type “Agent”?
I could see nowhere on this page the icon:
Which, I suppose, should lead to a chat room.
Please give me specific instructions that work!
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Did you go to Adobe Chat as described in earlier posts?
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Hello,
I assume you are right. I got a private message and discussed with someone using an outlook.com email adress.
I will go back to the chat and use the "agent" keyword. Thanks.
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Can you please let us know the name of the person who sent you the private message so that we can get him/her banned from the forum.
Thanks.
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Hi Greg, sorry I deleted the email. The name was Stacy with a green avatar.
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Can you check your private messages on the forum website to see if it is still there. Thanks.
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Hi Greg, I also deleted it there as well. Seems there is no trash I can use to recover...
However, I got a very friendly Adobe agent. She helped me to reset all licences. Very good serveice!!