• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Deactivate PE without computer

New Here ,
Apr 09, 2020 Apr 09, 2020

Copy link to clipboard

Copied

Hello,

I would like to deactivaze my PE 13 licence but I do not have the software installed anymore. I delete it without deactivation. But I see software in my adobe account. But I cannot deactivate there. Can you help?

Thanks.

TOPICS
How to , Problem or error

Views

983

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Community Expert , Apr 09, 2020 Apr 09, 2020

On this page, there is a link to a chat room if you have lost access to your computer.

Votes

Translate

Translate
Community Expert , Apr 09, 2020 Apr 09, 2020

I believe a live response will be given.  But just state that you need to deactivate photoshop elements 13 from old computer.

Votes

Translate

Translate
Community Expert , Apr 09, 2020 Apr 09, 2020

 

Go here and only ask to have your activations reset:

Chat and Agent.png

Votes

Translate

Translate
Community Expert ,
Apr 09, 2020 Apr 09, 2020

Copy link to clipboard

Copied

On this page, there is a link to a chat room if you have lost access to your computer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 09, 2020 Apr 09, 2020

Copy link to clipboard

Copied

Thanks Greg,

looks like a chat bot. I cannot get it done. What do I have to type in? Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

LATEST

The link doesn’t work anymore. It leads to the page:

https://helpx.adobe.com/contact.html?step=CCSN

That currently shows like this:

Anotação 2020-05-03 173340.pngAnotação 2020-05-03 173341.png

No chat room anywhere, as you can see.

Really don’t know why there’s not a way to do this directly from the profile page of the user account.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 09, 2020 Apr 09, 2020

Copy link to clipboard

Copied

I believe a live response will be given.  But just state that you need to deactivate photoshop elements 13 from old computer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 09, 2020 Apr 09, 2020

Copy link to clipboard

Copied

 

Go here and only ask to have your activations reset:

Chat and Agent.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

Hello Adobe Team,

This is realy frustrating. I got in contact with your people at the support email I got from you. Unfortunately Adobe has deactivated the servers and cannot reset my PSE13 licence. They cannot help. The only offer I got is to buy an upgrade for $99. But this is not acceptable to me. I purchased the software some time ago and it still works even with latest Win 10. I do not consider this as customer friendly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

I think you have received a scam email.  Please look at the announcement at the top of the forum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

Excellent point: Adobe doesn't have a support email to reply.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

I’m having the same problem with PE 14 ― and also a big trouble trying to find a solution.

I followed the link that Peru Bob indicated, clicked on “Adobe Download & Install Forum”, and reached to the page:

https://community.adobe.com/t5/get-started/bd-p/get-started?page=1&sort=latest_replies&filter=all

That shows like this:

Anotação 2020-05-03 173226.pngAnotação 2020-05-03 173335.pngAnotação 2020-05-03 173336.png

 

Please, tell me, where exactly on this page I should type “Agent”?

I could see nowhere on this page the icon:

 

Anotação 2020-05-03 173340.png

Which, I suppose, should lead to a chat room.

Please give me specific instructions that work!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

Did you go to Adobe Chat as described in earlier posts?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

Hello,

I assume you are right. I got a private message and discussed with someone using an outlook.com email adress.

I will go back to the chat and use the "agent" keyword. Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

Can you please let us know the name of the person who sent you the private message so that we can get him/her banned from the forum.

Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

Hi Greg, sorry I deleted the email. The name was Stacy with a green avatar.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 11, 2020 Apr 11, 2020

Copy link to clipboard

Copied

Can you check your private messages on the forum website to see if it is still there.  Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 11, 2020 Apr 11, 2020

Copy link to clipboard

Copied

Hi Greg, I also deleted it there as well. Seems there is no trash I can use to recover...

However, I got a very friendly Adobe agent. She helped me to reset all licences. Very good serveice!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines