Deactivate PE without computer

Forum|Forum|5 years ago
April 9, 2020
4 replies
1477 views

Hello,

I would like to deactivaze my PE 13 licence but I do not have the software installed anymore. I delete it without deactivation. But I see software in my adobe account. But I cannot deactivate there. Can you help?

Thanks.

This topic has been closed for replies.

Correct answer Peru Bob

Go here and only ask to have your activations reset:

Peru Bob

Community Expert

Did you go to Adobe Chat as described in earlier posts?

J

jensl66563607Author

Participating Frequently

Hello,

I assume you are right. I got a private message and discussed with someone using an outlook.com email adress.

I will go back to the chat and use the "agent" keyword. Thanks.

Greg_S.

Community Expert

Can you please let us know the name of the person who sent you the private message so that we can get him/her banned from the forum.

Thanks.

Peru Bob

Correct answer

Community Expert

Go here and only ask to have your activations reset:

J

jensl66563607Author

Participating Frequently

Hello Adobe Team,

This is realy frustrating. I got in contact with your people at the support email I got from you. Unfortunately Adobe has deactivated the servers and cannot reset my PSE13 licence. They cannot help. The only offer I got is to buy an upgrade for $99. But this is not acceptable to me. I purchased the software some time ago and it still works even with latest Win 10. I do not consider this as customer friendly.