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ursulap45841951
Participant
December 5, 2017
Question

Disconnected Files

  • December 5, 2017
  • 1 reply
  • 311 views

All of a sudden, all my photo files in Elements 13 are disconnected. I tried to reconnect them, but Elements does not respond.

Does anyone have any suggestions as to what I could try?

    This topic has been closed for replies.

    1 reply

    MichelBParis
    MichelBParis
    Legend
    December 5, 2017

    ursulap45841951  wrote

    All of a sudden, all my photo files in Elements 13 are disconnected. I tried to reconnect them, but Elements does not respond.

    Does anyone have any suggestions as to what I could try?

    Disconnected files are always the result of a change in your computer created outside of the organizer.

    If you mean that all the thumbnails in your editing space are showing the question mark indicating 'missing' or 'disconnected' files, that means that the files are no longer in the location registered in the catalog - that location can be seen in the information panel on the right.

    Have a look at that registered location and compare to the real location of those files if you can find them from your Explorer or Finder. Does this comparison help you to find the root of the problem?

    U
    ursulap45841951Author
    Participant
    December 6, 2017

    Thank you. I will give this a try.

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