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ShelLuser
ShelLuser
Inspiring
October 19, 2020
Answered

Does the Microsoft store version qualify for an upgrade discount?

  • October 19, 2020
  • 3 replies
  • 970 views

Hi gang!

 

First of all I'd like to go a little offtopic by sharing my admiration for Photoshop Elements. Last weekend I decided that I should get something different that "the other software" I've been using and one thing led to another. I grabbed PSE 2020 from the Microsoft store and I'm very happy with all its features. The Organizer was a bit of a surprise for me but a welcome one at that. I still got a lot to learn for sure, but so far I'm making good progress on the basics. Even managed to draw straight rectangles despite the new "Verdoezelen" (Dutch) option 😉

 

Now, although I don't see a direct need to upgrade I'm still curious if the version I got from the Microsoft store would qualify for an upgrade discount? Reason I ask should be obvious: I read that you need to have a registration number for the upgrade to authorize and as far as I can tell I don't have that. I have checked my Microsoft receipt which lists an order number but nothing which resembles a serial number.

 

So now I'm hoping someone can give me some advice on this.

 

Thanks in advance for any info you could give me!

This topic has been closed for replies.
Correct answer John Waller

>>>I'm still curious if the version I got from the Microsoft store would qualify for an upgrade discount?

 

See this FAQ: https://helpx.adobe.com/photoshop-elements/kb/purchases-win-app-store-faq.html

"Does my purchase of Adobe software through the Windows App Store qualify me for an upgrade discount?"

3 replies

ShelLuser
ShelLuserAuthor
Inspiring
October 19, 2020

Thanks @arshla jindal and @John Waller for your quick answers, very much appreciated!

 

Although both answers were very helpful I still picked John's because it gave me direct confirmation of what I was looking for. I had already found the download (and purchase) options but was a bit uncertain about the details.

 

Thanks again!

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 21, 2021

You may choose more than one correct answer.

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
October 19, 2020

>>>I'm still curious if the version I got from the Microsoft store would qualify for an upgrade discount?

 

See this FAQ: https://helpx.adobe.com/photoshop-elements/kb/purchases-win-app-store-faq.html

"Does my purchase of Adobe software through the Windows App Store qualify me for an upgrade discount?"

    Glenn 8675309
    Glenn 8675309
    Legend
    January 22, 2021

    Yes, but not from the mocrosoft store.   Purchase it from the main adobe site.  During the checkout process there will be a llittle box you check for having a previous version.    Typically, in the U.S. it knows off $20 off the current price.

    It's not a upgrade, it's a brand new installation.  Your prrevious version remains untouched.  You will be prompted during the isntallion process about importing your catalogues, just do it.  

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 19, 2020

    Hi @ShelLuser 

     

    Thanks for reaching out to us. It's a pleasure for us to hear about your learning experience with Photoshop Elements.

    The upgrade for apps bought from Microsoft store are subject to their policies. We request you to please check the store for the details.

    In case you have bought the application from Adobe website, you can upgrade the previous version of Photoshop Elements to latest version at discounted upgrade price.

    See this link: https://www.adobe.com/products/photoshop-elements.html

     

    My suggestion for you is to try the free trial version of Photoshop Elements 2021 from https://www.adobe.com/in/products/photoshop-elements/download-trial/try.html .

    You would not need to uninstall PSE 2020 to install PSE 2021. The two versions can co-exist on the same system.

     

    Hope this helps.

     

    Thanks.

      N
      nernernally
      Participating Frequently
      January 21, 2021

      Hi, that is strange to hear because I think Microsoft are saying it's your issue.  Other software on the Microsoft store have upgrade options, but not Adobe PSE.

       

      thank you

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