Downloding Photos Elements & Premier Elements as a Bundle for £130.00 +or- Download became corrupted

New Here ,
Aug 17, 2022 Aug 17, 2022

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While attempting to Download the bungle of Photoshop Elements & Premier Elements, onto a Mac 2022 using the correct update it started well with the Elements going first but when I clicked on the Premier section I noticed it was NOT for Mac but was for Windows and there was no way to change this so I did not click on Download so never got my order completed, It looks almost impossible to get a refund and now I cant even get to tell Adobe about my problem and they have not realised that the program is not being used!

Any suggestions? My Name is Alex, nick name Notty.

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Mac , Problem or error

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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This is a user to user forum.  We cannot help you with this kind of a problem.  You need to contact Adobe Support (if you purchased from Adobe).  You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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